Pottery Barn — Local services in San Luis Obispo

"Above and beyond" are the words that come to mind first when I think of this PB. The first employee was occupied being incredibly sweet and patient with a particularly needy/picky/snotty customer. The other employee had just explained to a customer nicely (for the third time) that they don't carry what she was looking for, but that she might try her local hardware store because plumbing supplies require specific knowledge that he didn't possess. Once he was done on the phone I asked him if they carried (in store) a specific item I had seen on their website. He looked it up on the computer and called 3 stores without me even asking him to do so. He said that the closest store that had it in stock was in Nevada. OK, I really needed that mirror - no, seriously - needed it. We're selling the house and I needed a specific size mirror for the master bathroom. It was the only one that would work without spending $1500. I told him that, desperate as I was, 3 states was too far to go to pick up the mirror. He smiled and nodded. He said that it was on sale in Nevada and that I should ask about free shipping. He called Nevada back, checked to be sure it was still in the box and not on display (items on display cannot be shipped). When he found that it could be shipped, he handed me the phone and reminded me to ask about free shipping. I spoke to the associate in Nevada who not only gave me the sale price and free shipping, but honored my 15% off coupon. (My item arrived in 2 days.) After completing my transaction on the phone, I thanked the employee who helped me. He said that he knew his way around the order system because he actually worked in the shipping department and didn't work on the floor. So he had taken time away from doinghis job to help me. Above and beyond! My only question is to the manager of the store: Why are you hiding this valuable asset in the back room in shipping? He exemplifies customer service - put him out from where...

Wrote to PB on Sunday. Still waiting for response. A clerk was helping to locate a sixth napkin I needed. After I waited for more than 15 minutes, I learned she was helping someone else; a person wanting furniture. The clerk actually apologized to me, 'saying I promised (the other person) I would help her to find furniture". Clearly my napkins were not as important as furniture, nor was it important to notify me, get another clerk to assist me, or extend the courtesy to the other person who just walked in to let them know she was busy with my request. Then check out clerk, after I told her I wanted to add 2 pillows to my bill says, "You're already at $78, is that okay." I didn't think I looked like someone who couldn't afford to buy more, but apparently in her eyes I did. These were same day experiences. Absolutely disgusted with my treatment at PB. PB doesn't need uppity, snooty, condescending sales clerks, at least in my...

The hubs and I were there on July 18 2021. We drove up from Orcutt to purchase our first ever our choice dining room set. We knew what we wanted and Amber was excellent in making sure we got it. She let me reset the table,( messing up the display), to make sure my tablescapes would work. She enlisted help in finding a comfortable matching chair which turned out to be in the upstairs warehouse. She got the extension and taught us how to put it in, and made several calls on our behalf for delivery dates, etc. I'm not sure if they work on commission or not, but everyone there helped her help us! It was a...