Ashley Store — Local services in Sand City

I stopped by at the end of October and again on November 4th I decided to purchase a high table set with 3 chairs and 3 stools. I was told it would arrive around 4-6 weeks definitely before Christmas. After not hearing back by Dec. 13th i called and asked to speak to the manager, he wants there but called back the next day. He said I wasn’t supposed to get that date and that he was sorry but my order would arrive mid January. I told him if I would have know of this timeline I wouldn’t have placed the order because I had family visiting for the holidays, he said he would try to arrange something and he would call me back. It’s January 3rd and not call back. Sales person excluding manager are great. Would not recommend this place.

Update 2/9/21: I called again on Jan 20th 2022 about the status of my order and the manager said it looked like they would have news towards the end of the month. Of course I requested a discount for my troubles. He offered $150. I agreed but I just wished their cancellation policy didn’t charge 30% from the total otherwise I would have canceled long ago to avoid this headache.

We’re a week away from the middle of February and there is still no calls about the status or delivery of my high table set.

Very...

I recently had the pleasure of visiting Ashley Furniture in Sand City, and I must say, it was an exceptional experience from start to finish. The manager, Brad, along with Stephanie, went above and beyond to assist me in replacing a couch that had an issue.

Their professionalism and dedication to customer service truly stood out. Brad and Stephanie's attention to detail and willingness to ensure customer satisfaction were remarkable. Not only did they promptly address the issue with the couch, but they also provided excellent guidance throughout the process, making the replacement seamless and stress-free.

The entire team at Ashley Furniture in Sand City exemplifies excellence in customer service. Their extensive knowledge of their products, coupled with their friendly demeanor, made my shopping experience enjoyable and rewarding. I cannot thank Brad and Stephanie enough for their outstanding assistance.

I highly recommend Ashley Furniture in Sand City to anyone in search of quality furniture and exceptional customer service. Thank you to Brad, Stephanie, and the entire team for their commitment to excellence. They have undoubtedly earned my loyalty...

I visited the Ashley HomeStore in Sand City California on January 19, 2023. I received a friendly welcome from Reina when I entered the store. She asked me if she could help me with anything. I told her it was the first time I was visiting the store and I wanted to browse through the store. She responded “let me know if you have any questions.” I responded “I will.” I took my time walking through the store looking at all the beautiful furnishings and decorations. I noticed a painting that I thought my daughter would enjoy in her home. I wanted to purchase it for her upcoming birthday. I sent a text to my son-in-law asking him to measure the area where it would be displayed. He sent me the dimensions and I was very pleased that the painting would fit in the space. Reina helped me when I purchased the painting and three Guardsman furniture products. My daughter loves the painting it’s a beautiful feature in her home. Thank you, Reina, for your friendliness and professionalism. You didn’t approach me as I walked through the door and waited patiently for me to approach you with questions. I enjoyed my experience looking through the store and will return...