GameStop — Local services in Sand City

Had a rough experience here. I came to trade in some games after looking up the trade in values for them on Gamestop's website and the person working there named Lane took in my trade. He gave me cash and a receipt, since the total value seemed low I immediately checked the receipt while walking towards the exit and I noticed that the individual values for the games were only about half of what the website had offered. I turned around and showed him on my phone the offers on the website and asked why the values were less, he refused to honor the trade values despite the website saying "Present this at any GameStop location". Since I didn't get what I was expecting I asked for my games back and he refused to do that as well, saying he "legally couldn't give them back." Really? I had literally just given him my games 10 seconds before. I have years of experience in sales, this was terrible customer service being that I had literally sold him the games the moment before and I hadn't even left the store. I had also given him my PowerUp rewards number which I noticed had not been entered on my receipt. He also docked some of my discs for a "resurfacing fee" without mentioning. He simply scanned in the games and told me a total and only after seeing on the receipt what each individual games values were was I able to clarify. This has never happened to me at a Gamestop before. It seemed like he was trying to be exploitive and gouge me as much as possible.

After being persistent he finally agreed to give me my games back and acted as if I'd caused him a bunch of trouble for doing so. He talked to the next people in line after me with a big "Helllooooo guys" changing his tone, making me out to be the bad guy in the situation. I was calm the whole time and he talked to me in a way that made me feel unwelcome and talked down to. I will not be returning to...

I called into the Sand City location because I was told the had Celebrations ETBs in stock, I spoke with the worker and asked if she would be able to hold it for about 30 minutes due to me being from out of town and not wanting to waste time and gas if they couldn't. She told me she could hold it for 30-35 minutes so I drove over as quickly as I could, when I arrived I was told that her Manager wouldn't let her hold it and made her sell it, so to the manager working on 10/11/2021 Thanks For Making Me Waste My Time and Unfortunately Expensive Gas for...

I like the people here, each time I have gone in to visit and purchase items I have been greeted, helped if I need it and they do their job well and know product and market trends and upcoming release dates etc. If these people had more space they could really make Game Stop amazing. Sand City is lucky to have the location quite frankly. This place is stocked with product and the staff is Stellar. I decided to get a membership and check in weekly. The people make this a fun place and family...