Chipotle Mexican Grill — Restaurant in Sand City

It’s not often that I leave reviews.. but when I do.. it’s 5 star.. or on the contrary 0 stars. This chipotle is lucky we do not get this option.

Where do I begin… first off, I NEVER go to this location; for a few reasons, number one, they SKIMP your portions (if you don’t believe me..read the other reviews), number two there are probably only a few people at this location that are lovely to deal with, the rest are rude and incompetent (AGAIN if you don’t believe me, READ THE OTHER REVIEWS), and lastly the main reason I don’t like going to this location is because the bathrooms/dining area are DISGUSTING!!! I have a 8 year old, so of course we have to go to the bathroom every time we go somewhere.. the tables are always filthy.. food on the floors… if this is what the front of your house looks like.. imagine what the back looks like (scary thought huh?).

But last night, they gave me a new reason.. and this will be THE LAST TIME.. EVER!! It was 7 pm and my daughter and her friend just got done with practice so we were absolutely starving and I thought you know what I’ll give it a second chance (try millionth actually) HUGE mistake. While the portions that were given to me weren’t skimpy (only because the kid who made my bowl looked like he was new or he didn’t care he just gave me what I wanted)-side bar: this is how it should be. (A family of 3 pays $45 dollars without drinks) I am making damn sure, I get my moneys worth. Anyway, portion was fine… quality TERRIBLE. I get the salad and the greens are always wilted and I put a lot of emphasis on always. The salad dressing is always filled about 1/3 the way IF THAT. This last year I have switched to the white rice from the brown because they never seem to cook it correctly (not just this location..all locations). So we get to paying for our food and let me point out.. I am ALWAYS a lovely customer. I’ve worked in the service industry and know. I just know. So I am always great, ask them how their day was, make small talk etc. and they are not friendly whatsoever!!!! anyway, I go to take my first bite and the rice is ROCK HARD. I’m like okay.. it’s just that bite.. nope all of it is like this.. and my daughters, her friends..all of ours. So I’m going to say something obviously.. I paid $45 dollars. They proceed to tell me it takes an hour to get more rice. (They already had people waiting 20 mins for chicken) …this is a joke right? I said ok fine. And then I remembered.. I remembered how bad uncooked rice is for you. They were continuing to serve this after I told them. So I told just about everyone in that line and they were shocked. They finally took it off the line. I explained to them how bad it is for your body to eat uncooked rice and they were dumbfounded. I can’t believe that they do not have the knowledge of this on the back of their hand. I took lengthy food safety classes when I worked in the service industry…. It’s terrifying to think they handle raw meat.

We’re paying MORE MONEY for WORSE quality. And I CANNOT let someone spend their hard earned money at this establishment.

Eating uncooked rice is harmful!! If you don’t know google it. The fact that the manager tried to tell me that the temperature was at control level.. makes this place look even worse! That is not what this is about!!!

You will never get my money...

0 Star

SOFRITAS contaminated with pieces of PORK and BEEF:

On August 26, 2022, at approximately 1700 hours, I purchased two (2) Sofritas Bowls (Confirmation Number YQ3-EA4) for $29.15 via Chipotle App. Upon arrival at my house, I started eating and observed a piece of Pork inside my food. I checked the other Sofritas Bowl and discovered additional pieces of Steak I could see. Both Sofritas Bowl were contaminated with meat, which clearly I did not order. I was distraught by the food contamination. I attempted to contact Sand City Chipotle to complain about the food and advised them of their contaminated food, but I was redirected to customer service. I could not get in touch with any representative at the local store.

If are a Vegetarian or Vegan, I would not suggest that you try this, if you are ok with your Sofritas having a bits and pieces of meat then you are ok. Chipotle failed again in training their employee on food safety, if you eat at any Chipotle you bear the risk of having animal products as a surprise and this is what the customer service told me that they cannot guarantee that your tofu will not have meat or cross contaminated with other food due to close proximity to other ingredients. I choose to never eat at...

So, after taking a significant amount of time away from eating at Chipotle; I'm absolutely offended by the costs of their chicken burritos. The cost of a regular chicken burrito is $11.10. + taxes. Secondly, the servings of chicken are miniscule. For $12 you'd think the chicken portion would be generous, but the server provided the smallest one I'd ever seen! My reaction was," how much more for another scoop?" She responded, " I'm not sure? Around $3 something." No, after taxes the cost of a small second scoop was nearly $5!!!! The total was $16.67!!! Yes, in the year 2024 I paid $16.67 for a chicken burrito. Does anybody know of Rancho Market in Marina? In the year 2004, I used to pay $2.75 for a loaded b- fast burrito. I'm well aware this was 20 years ago, but $16.67? Never ever again will I pay $12+ dollars for a skimpy burrito that doesn't fill you up!! What an absolute rip off. People who pay this much to eat a Chipotle burrito, please stop paying these ridiculous prices for food. Your only driving up the cost to eat out, and avoiding the grocery store. Everybody is getting away with price goughing. Don't throw your money...