Jamba — Restaurant in Sand City

I normally go here to the seaside location and have no issues. I went on the 3rd of May 2024 around 745pm. I got an açaí primo and I wanted made thick and I ordered a sweet pretzel to try (never tried any of their food options). I did inquire about the thickness of the Açaí to the cashier before purchasing, and I was told that it could be made thick thick ( I ask every time just so you it would not be an issue a normally it isn’t an issue). However, this day, the person that took my order did not make the order. Another person made the order and she went and got some premade Açaí that have been sitting inside a container. It was made pretty fast and given to me. I went to eat the açaí and it was like liquid. I brought it back and asked could it be made over and if it could be made thick please because I am a texture type person and this is not what I thought the texture would be. She say that the açai is premade however, she can remake it she did. She did ask me what is the thickness good from the looks of it it look like it was good but then when I got the Açaí, it wasn’t but while she was making my bowl, I noticed that she has sprayed cleaning supplies over the counter then she went and got a cutting board to cut up the fruit. I couldn’t see what she was doing so I decided to take a few pictures. I could feel some kind of tension with this woman and I knew that I did not know longer want the Açaí bowl. I did ask for a refund for the açai bowl.

For days I tried to find corporate online however I was not getting anywhere with it. Most of the numbers were not updated or they were out of order or no longer in service. 8 May 2024 I did speak to someone name Julissa she was very nice and she was a shift manager on duty. She spoke to her manager name Paul about the incident above and Paul offer me a gift card for a smoothie. Thank you Paul. I kindly excepted the offer however, I am declining the offer. It is not about me wanting something for free from Jamba. It is the principle and I think that people get too complacent with not treating people how they would want to be treated if it were them on the other end of the counter. A simple give me a moment to wipe the counter off would have been nice. To make my order on top of cleaning solution and to think that that is okay, is not right at all with me. I am disappointed at the woman’s actions because I didn’t disrespect her in anyway for her to display the actions she displayed towards me. But...

I come here many times a week with my family, some of the team members are better than others. However some are just awful, they get mad and easily bothered when you correct them on a mistake. Instead of trying to make you happy and satisfied, they give you attitude and will try to charge you for every little thing. Quality control and portion size has no standard. When they don’t fill my drink or bowl all the way, it’s like they are stealing from their customers, I always let them know. It is such a disappointment and waste of time when they have to make my drink or bowl over again. I have complained to the manager and he responded by basically telling me to go to another Jamba Juice and that his team is always worried/uncomfortable when we come in because they are unsure what kind of remarks we will tell them. We spend so much money on Jamba Juice weekly, we are not looking for any freebies, just a...

great store. been here for years, and so has it. everytime i am sick, i stop by to get some sugar and vitamins/minerals and usually perk right back up with this method. :P its clean inside, although their ceilings are a little... not-exactly-white looking. but otherwise the seats and surfaces are not sticky and there for the wait (usually 1-2 people in front of my...