Jewelry Consignment Network — Local services in Savannah

I had a very frustrating experience here when I went to get a ring repaired.

One of the stones had popped out of its prongs, and when I initially dropped the ring off, the woman I spoke with told me it would probably cost around $25 to fix. She said it would take 2-3 weeks and they would call me when it was ready.

About 6 weeks later I realize I haven’t heard anything from them, so I call them up. I am told, “Your ring is ready, we tried to call you a few times.” Hmm, I had checked my messages and missed calls, but OK. She then tells me it will cost $65! I would understand an unforeseen $10 or so from what I was told, but that’s over a 150% markup from my estimate!

I expressed some confusion and frustration, and told her that I was told it would be around $25, but I would be by soon to pick up the ring. About 5 minutes later, I get a call back and she tells me there was a mistake on the ticket and it will only cost $50. Well, I’m glad it was less expensive, but couldn’t help but wonder if there was no “mistake,” they were just dropping the arbitrary price because I said something.

When I picked up the ring, the man at the counter explained that it was more expensive because the ring was silver, and silver is more brittle and harder to repair than gold or platinum. I totally understand that, but the ring was silver when I dropped it off, haha. Doesn’t really explain why the estimate was so different.

I had also double-checked my voicemails and missed calls for the last several weeks and saw nothing from the store, so I was still annoyed that they told me they had tried to call me. I asked them to check what phone number they had on file for me, as I hadn’t received anything. When they checked, they read back my correct phone number with an extra “1” at the end. OK, so it had been entered into the system wrong, but let’s use a little common sense because no phone number has 11 numbers, so maybe try the first 10? Or at least don’t lie and say you’ve called me when you clearly haven’t! I think it’s a red flag they just jumped to telling me the lack of communication was my fault.

The ring repair itself looks good, but overall, I think this shop is careless at best. They seem like causal liars who will see what they can get away with, and I wouldn’t recommend them for repairs that can’t be done...

My husband and I were on vacation in Savannah in August of 2017 when we came across the Jewelry Consignment Network. We decided to check it out because I had been looking for a new wedding set because mine had become problematic. Found something that interested me and decided to think about it over night. We went back the next morning with little time before heading to the airport. I began talking to Mitch, the owner, telling him my issue with my current wedding ring. He was very understanding telling be about different kinds of setting. He showed me the engagement part of the ring in the picture and we began taking about how he could possibly make it work with the diamonds in my wedding set. He worked it all out and I was so happy with the expertise of him and his staff. I went home to California and continued to work with them by phone and email, to finish the engagement ring and in finding the wedding band of the ring. They had more of my diamonds set in the band and sent it to me. He was so enthusiastic to work with me. I truly felt that he wanted to make sure that I had a ring that I loved. He was reasonably priced and made it all work out. Thanks to Mitch and his team I have a ring that works with my lifestyle, incorporates my own...

I had a great experience here. I'd been planning a proposal for later in the fall, but was going with my girlfriend on a long vacation to the beach and thought it would be better to surprise her when she least expected it. I reached out via email to multiple local jewelers, but the staff with Jewelry Consignment Network was the best in their response times and flexibility. I'd told them about my timeline (only 4 weeks) to make everything happen and was pretty lucky in that they were able to pull off everything perfectly! They were straightforward about pricing and it was convenient for me to be able to text in about once a week to check the status of everything, which they never seemed to mind. The quality of the ring and the pricing was great. I sincerely appreciate the help and consistent communication. This was very important to me, as I work in the healthcare field and sometimes sending a quick text/email is easier than stepping away to make a 5-10 minute phone call. There was never a single problem with communication, delays, expectations, or anything else. I can't thank you all enough for helping me pull off the perfect proposal to...