Kendra Scott — Local services in Savannah

I stopped in Kendra Scott’s store while visiting Savannah in October.....what a wonderful shopping experience! Brie and Charli were so sweet, knowledgeable, and patient with me. I was in there for an hour trying on different earrings. I bought 2 pair of earrings and have worn them almost exclusively since. I love Kendra Scott’s mission to help deserving organizations that benefit women. I told Brie and Charli about my sister in law’s shopping experience there ......her best friend was battling ovarian cancer and she bought a necklace to wear in the color of her friend’s cancer. As she was leaving the sales associate told my SIL that she had included an additional necklace for her friend. She just broke down in tears and later shared with me her experience. So I knew I wanted to shop at Kendra Scott when we visited Savannah. As I was leaving Brie said I put a little something extra in your bag. She had included a sweet note thanking me for coming in and how much they enjoyed helping me with my purchase and.....an Elisa necklace that would match my purchases......I was overwhelmed and so touched. I will always shop in the Kendra Scott store when in Savannah.....and hope Brie and...

As a mother of two girls and one a teenager, I am a frequent shopper at the Savannah, GA store and we spare no expense. We buy it for ourselves and gifts for friends. That is now a thing of the past! I will NEVER return! My mother took advantage of the birthday discount and purchased a necklace. The stones keep flipping, therefore, she was not happy with it. When we returned to the store to either exchange it or get a store credit. They refused saying that items purchased with the birthday discount are final sale. Again, we were not asking to return-just simply exchange or get a credit for something at another time. I mentioned that it seems they should make customers aware that it is final sale. The manager said “it is on the receipt.” That is pointless since it is too late at that point. She went on to tell me that that are “supposed to mention it at point of sale.” I then told her that we have used the birthday discount on several occasions and have never been told it is final sale. Her response was “sorry about that.” Congratulations Kendra Scott-your terrible customer service just lost you a lot...

The Kendra Scott store on Broughton Street was a full blown Pretty Woman scene today. (I am not speaking of the scene where Julia Robert's is being showered with attention. I am referring to the scene in which she is shunned from a store because she doesn't look like she belongs there.) There was no greeting from anyone, no smiles from anyone, and a very rude cashier that I experienced. When I chose a bracelet that was on sale (because it was actually what I was looking for), the cashier smirked at me and coldly informed me, "you know this is a final sale and cannot be returned." It was a statement and not a question. I worked in retail for over 10 years and have been in a customer service position for over 25 years. Even on my worst day I would have never behaved that way and even with the most inconsiderate and demanding clients, I would still smile. Needless to say I will no longer be shopping at this store and I am local...