Sachi Salon & Spa — Local services in Scottsdale

For the past 10 years, I've been considering relaxing my hair. In that time, I've been trying to love and appreciate my curls but it never felt quite right for me. So I've been searching and searching, going to many different stylists trying to find someone I trusted, who had the same goals of keeping my hair as healthy as possible while getting me as close to the results that I wanted. I found that Sachi Salon offered relaxers and had glowing reviews so I called and made an appointment for a consultation with Devin Fox. First thing I noticed was the kindness! Everyone I came into contact with was kind and genuine. Two qualities I appreciate so much. Devin ask me very in depth questions about my hair and even my ethnicity to better understand my hair type and how it would respond with the chemicals. He gave me realistic expectations about what this relaxer would actually do for my hair, and what my styling regimen would look like after the treatment. Other stylists that I've had consultations with, simply go over what chemicals I already have in my hair, and price. No matter how many questions I ask, I usually leave feeling uninformed and not excited about the treatment. Not the case with Devin! On top of all this, the price was very reasonable considering the quality of service I was getting. The day of the appointment, I was nervous, but I was immediately put at ease once Devin went to work on my hair. I've watched many youtube videos about relaxers, and it was very clear to me that Devin had my hair's best interest at heart. As we finished up he trimmed my hair and gave me styling tips to do at home which I appreciated. He answered my many questions with knowledgable and thorough answers. Again, as I left, the staff showed me so much kindness which I appreciate. Fast forward 3 days after the treatment and I have experienced no breakage with my hair, it feels better than I ever could have hoped (especially after a relaxer). My curls have dropped to a beautiful wave and I am so thankful I finally got the balls to do this treatment. Wouldn't trust anyone else with my hair. Hope he doesn't...

Came to this salon. Asked to be booked with a master stylist who specializes in dark hair highlighting. I asked for ashy hair but ended up with someone who was very nice, but inexperienced. Needed to come back the same day to fix my "orange" brassy hair. Was charged full price despite the fact the stylist knew she did not give me what I wanted plus I wasted hours of time and driving. Complained to the manager who is ignoring my complaint. I suggest to find a salon that is accountable and connected to their clients!!!

The stylists here rent the chair and work for themselves so have the flexibility to do what they want as it is their own business. You pay each stylist individually, not at the desk. Its a nice place with nice products, but I do not care for the poor customer service. They barely acknowledge you let alone offer you coffee... don't really care about anyone who walks through the door.

I came home and had to use drugstore color to fix the tone and went to get prof. products to repair the breakage and damage. The stylist knew I had an important event two days later. Thank GOD I only let her color my hair and not cut it.

My brother who is becoming a lawyer but used to be the district manager for Kerastase for California and Arizona was mortified when he saw my hair. Couldn't believe the lack of experience my stylist had and how the "manager" handled it.

STRESSFULL and waste of money and time. Am so disappointed on so many levels. Why is good customer service so hard to find??? Im willing...

I used to visit Sachi Salon when it was newer and well run, years ago. When I tried them again during the holiday months, I went to Candace Grant. I gave her a couple of chances, but NEVER AGAIN will I return to this salon. If you go to her, be prepared to pay whatever she dictates, even if you had received the same service the month before, you will pay more each time without any explanations. She will take quick coffee breaks or lunch breaks on your time because it's all about her. When she's done rushing around, she will charge you whatever she feels and follow-up with shoving her phone toward your face expecting a huge tip. She's extremely rude. Not only did the price escalate, but the service she provided, base and highlights, NO CUT, was always the same, just mediocre, certainly nothing special. One time, she ran out of the color and didn't notify me until I was already there. Also, she doesn't listen to customers or care what they want, it's all about her time (and she always rushes). She damaged my hair, but no more. I found a wonderful stylist at a smaller boutique salon who actually cares about people. She's a pleasure to visit. I'm not sure how the other stylists are at Sachi's, but I'm not willing to visit that salon again. They need to vet their employees before hiring them. The owner probably doesn't even know about their individual practices....