HolidayRental.com — Hotel in Scottsdale

Though it is super helpful that long term rentals and pets can be accepted it unfortunate the renter has no support when the host is money hungry. My first air bnb saw me out of 2000 in two days. The customer support team was extremely hard to contact, I had a very valid concern which was in fact very nasty and gross though I didn’t make trouble for the host. I did what I was supposed to do by notifying the host however when I did the host then told air bnb something entirely different, produced old photo and had me kicked out for both a false claim on the photo and for having a 4th person unaccounted for. This was completely by accident, never the less when we stumbled across the hosts home while looking for the hosts rental home (no instruction or address was given outside of the basic area) the host was surprised it was even listed. The host agreed to allow us to stay still!! It was approaching the early afternoon so at the time we were thank they were ‘graciously’ going to still allow us to stay. Mind you we are out in the middle of nowhere Texas, phone service was very minimal, stumbled upon the owners and then they brought all ‘5’ of us to the house. Walked us around showed us the place said we could use the fireplace, gave us a few small pieces of wood and said they would bring more later, along with locking up the closets and one room and bud us goodnight. Fast forward to the next morning received a message the the ADVERTISED fireplace didn’t work and they had “forgotten” that, asked us not to park on the “grass” stating “I know it doesn’t look like grass but we try” I stated I had only backed my trailer into the drive and hadn’t moved since and I asked if we had done so? And apologized if we had, she said no there’s no problems just letting you know, she then came and locked the closet doors and one room in the house with padlocks and took their saddles ((which we were glad cause the closet doors wouldn’t stay closed! And it was kinda freaking us out!)) we had pleasant conversation.

Because we were so thankful to have accommodations I didn’t report the check in fiasco, plus I didn’t know how or what the policy was it was my first rental, or the nasty gross potatoes growing black gross stuff, nor the pictures of the stains ALL OVER THE CARPET AND RUGS.

Well when the whole house sewage backed up into both tubs, toilets and kitchen sink the first thing I did was try to plunge to no avail, and then turned water off then messaged the hosts. The message received was “we will try to make it there after work” it then was accusations and finger pointing then silence. I received a message from air bnb that the host reported a fifth person and parking infraction requesting we leave!!!

No Aide from air bnb, they kept closing the case and then we were told we were being charged a carpet cleaning fee!! I wish you could of seen this carpet prior it was disgusting!!

Never did I receive any money back dispute the pictures, we were forced out that night, myself and three kids, dogs, cats and boyfriend were forced out that evening and the sherif kept driving by while we packed the horse trailer back up!! It was freezing cold out and we were from an entirely different state!!

There is no customer support, the support is for the hosts and it does not matter if you have picture proof or witnesses. Two days...

On 3/2/2025 we executed a contract to rent “Luxury Oasis" in Paradise Valley, AZ from 7/4/2025 to 7/11/2025. On 7/2/2025 at 5:15 PM, less than 48 hours prior to the rental period, I received a call from Colin Agosta informing me that the property would not be available due to significant damage caused by the previous renters. He stated that this damage included multiple holes in walls, as well as plumbing damage caused by flushing feminine hygiene products.

Colin offered to move us to one of three different properties and include a $1,500 credit. Although the properties were larger and more expensive, they did not have a lazy river, gym and basketball court, all of which were the reasons we chose the initial property as our vacation destination (especially the lazy river). Later that evening on 7/2/2025 we asked for a full refund, as well as photos showing the property damage, in order to document that this was the actual reason for the cancelation.

On 7/14/2025 I received the full refund check. From 7/2/2025 to 7/17/2025 I exchanged multiple texts with Colin requesting the photos of the damage. On 7/8/2025 he texted “As soon as I receive photos of the damage, I will send them over.” However, on 7/17/2025 he texted “I thought I would be able to send photos but found out that I am unable to do so due to privacy and marketing restrictions.” I found this to be absurd. However, I replied and offered to sign a release stating that I would not share the photos, to which I have not received a response.

At this point I have no way to determine whether the reservation was cancelled due to damage, as Colin stated, or for another reason, such as the homeowner deciding he/she wanted to use the property for the 4th of July week. Either way, I have no legal recourse because the contract I signed (and likely all renters are signing), states the following:

“NON-DELIVERY OF POSSESSION: In the event Manager cannot deliver possession of the Premises to Guest upon the Check-In Date, Owner and/or its agents will have no liability to Guest other than a refund of Guest’s Rent.”

The result of the reservation cancellation was that I paid approx. $396 in American Airlines cancelation fees, $515.10 in losses for my Arizona Diamondbacks tickets, and our family has travel credits with American Airlines that will hopefully get used. Additionally, I have two other family members with a $2,366.72 United Airlines credits that will likely go unused. More importantly, our summer vacation plans were ruined.

I hope that the reader of the review considers the information I have presented above when making the decision of whether to do business with Holiday Rental, or not.

Update: Within two hours of posting this review I received a text from Colin, who is now sending me a check for $911.10, which represents the cost of the American Airlines cancellation fees and my net loss on the...

I have rated this a ONE star only because I have no other option to rate it any lower !! Myself and a group of lifelong friends had booked the Mummy Mountain home for all of our 50th birthday celebrations in April of this year. However, due to the COVID19 pandemic, we were unable to travel , could not go. Upon request of reimbursement for services NOT rendered , we have been blocked from even calling the business !! We were repeatedly lied to about "having to check with the owner" in an effort to buy time in the hopes that we would just forget about the whole thing. Mary Martin, who was our representative with Holiday Rentals, was/is as unprofessional and rude of a person as I have ever encountered !! She continuously defaulted to the "cancellation addendum" that the point person of our group had signed , with the misunderstanding that the remainder of our deposit would come at a later date . She could NOT answer a simple request when asked "Why and what are you holding half of our deposit for?" There was no booking mistake on anyone's part, it was simply due to a lack of being able to fly and get there !! So basically, they just kept more than half of our deposit , just because !! We will revisit Scottsdale, thats a promise, however we will NEVER use Holiday Rental, and I highly recommend you reconsider as well !! TERRIBLE BUSINESS....