Buffalo Exchange — Local services in Seattle

I am going to amend my original 1-star review because I feel that is necessary given one of my most recent encounters with this store's employees. I have never done this but it is definitely warranted in this case. Recently when I was waiting in line at the store to sell clothing, this older woman kept staring at me very weirdly while she was also waiting in line to sell clothes. I get a lot of stares from time to time because I wear hijab. After 24 years, it's normal for me to deal with this. In this case, I noticed her also talking to the staff very rudely while she was waiting for them to evaluate what she had brought. I tried giving her grace as a woman clearly in her late 60's maybe older. Generational gaps, possible English language gaps (heard her speaking Spanish on a phone call)...at one point she turned to me and asked me "where are you from?" My usual response is just "I am from Seattle". But she persisted...asking me very abruptly "why are you wearing this...etc" which normally I just respond to nicely but she was very much in my face and when she seemed like she did not either like my answers or wanted me to tell her something that was not true like "I am from the Middle East" LOL she got kind of huffy with me so I tried telling her in Spanish "Soy Musulmana" que quien sabe que...blah blah. No luck - she just kept at me. So at that point the manager or assistant manager (cannot remember) stepped in and told her she was no longer welcomed in their store. It was apparently a culmination of many things over the months/years as a customer there, and her low key attacking me about my hijab was the proverbial straw that broke the camel's back (or buffalo in this case ;) ). She got 86'ed from the store. She made a lot of excuses for her behavior but honestly she is just rude. That is probably the first time a stranger has ever defended my hijab in this kind of altercation/encounter in the 25 years I have been Muslim. Kudos to the store employee who came to my defense and was very kind to me afterwards. For this reason, I am upping my review because rarely do people do what is right and equitable.

ORIGINAL REVIEW: What a disappointment. Your website says you buy until closing. I came at 6:47pm from far away after work and carried two large bags of really nice mostly designer clothes to sell there. The woman behind the counter could easily have taken a look at what I brought especially considering no one else was there. It was completely dead inside. She just sent me away saying “I’m allowed to start closing procedures and turn people away”. That is the exact opposite of customer service. I will never...

Edit: came back to the store after writing this review, soon as I walk in one of the managers is whispering and laughing to a coworker. Wow. I'll never come back.

The employees never smile, except a couple. Also, the managers here seem to have attitude problems. They're power tripping off of telling you no to a sale.

Hear me out though, since I've already made at least $120 at the Ballard location.

Tonight's experience was not about good customer service.

Its honestly disappointing when you bring in new things with tags on them, and they tell you they don't want to buy them, because they "already have too much in stock". But, it's the attitude of the employees here that leads to them losing me as a customer. I've been shopping here since 2016, but what's the point if the prices aren't competitive with places like Ross or Goodwill? I can go back to shopping and selling my items online.

I didn't need the money when I came here to sell items. I just have a lot more clothes than I can deal with. I'm trying to get some of the money back for what I paid, rather than donating them all.

To Tyler, thank you for being such an awesome person, but also making me feel seen as a customer. Even when the policies are tough to work around, you have given me a smile, which is honestly all anyone asks for.

To the other nice employees here, there's about 2- THANK YOU.

There was a young man working at the door who seemed pretty nice and kind, thought he was cool. He made me feel like maybe I can apply to Buffalo Exchange for a part time job, while I finish school, because I honestly didn't think they hired black people, but upon returning to the store today- he refused to talk to me. He barely looked at me the last time I came, so I assumed maybe I was being too talkative with him. Maybe I came on too strong? But, I'm not the problem.

I don't deserve that kind of treatment, and I don't think any black person shopping or selling here needs to feel exiled from the store, because the employees don't know how to make people actually...

I went in with my boyfriend today so we could sell our clothes. We had no problem with the waiting. However, as we watched the buyer interact with other people, we quickly discovered this was probably going to be a waste of time.

This buyer, who had short brown curly hair, was wearing a yellow t shirt with a shrimp on it and black skirt, clearly had no idea what they were doing. One person brought in a suitcase full of very nice jeans. They were in great condition, had no holes or anything, and the buyer didn't buy a single one. Most of the people we saw had loads of great things and only ended up with 3 or 4 items getting bought.

Somebody had brought in a Starbucks large cup of water and left it on the ground. I accidentally knocked it over with my foot when taking a step forward in the line. I immediately went and got an employee who was available and alerted them to it. They were very nice and immediately came to start cleaning it up.

I have severe ocd. Wet paper towels are one of my biggest triggers (yes weird I know, I'm working on it). I feel bad that I couldn't help but I knew it would make me have a severe panic attack. The buyer sees all this and comes over, and in the nastiest tone I've ever heard says "do you know who's this was? Who did this?" I immediately spoke up to which she tried to hand a paper towel roll by shoving it towards me and rudely saying "can you at least clean it up, it was your fault." My boyfriend came to my aid and helped cleaned it up, and as soon as the employee who was cleaning it up saw that he joined in, she got up and left for him to clean up the rest.

That's when my boyfriend and I decided to leave. We had sat there for an hour watching this clueless buyer turn down dozens of great clothing items, only to be berated by them for something that was purely an accident. The level of attitude and disrespect this person had thrown at us was horrible, and I left the...