Love, June Salon — Local services in Seattle

I had a terrible experience with this salon. When I called to cancel my appointment because I was sick, their employee Renee immediately stated they would charge me the full price despite my illness. I then offered two reasonable alternatives: To come in anyway if they were going to charge me the full amount To reschedule my appointment for another day Renee rejected both options, putting me in an impossible situation. She told me I couldn’t come in BUT that I would still have to pay the full price. This defies all logic and basic business ethics - they’re charging me 100% of the cost while actively refusing to provide ANY service whatsoever. They refused to let me reschedule and insisted on charging the complete amount for a service they literally prevented me from receiving. Let me be crystal clear about what happened here: I was told I couldn’t receive the service I paid for, couldn’t reschedule it, and would still be charged full price. In what world is this acceptable business practice? This isn’t a reasonable cancellation policy - it’s highway robbery.

As a final attempt to resolve this, I called Mia, the stylist I was supposed to work with, hoping for some understanding or assistance. Unfortunately, that conversation was equally frustrating and yielded the same result. This appears to be a salon-wide policy with no exceptions or compassion, even from the person who would have been working with me directly.

Any reputable business understands that circumstances beyond customers’ control occasionally arise. A reasonable cancellation policy might include a partial fee or a rescheduling option. Instead, this salon demonstrated they value rigid policy enforcement over customer wellbeing and satisfaction. I understand the need for cancellation policies, but this experience revealed a business that prioritizes short-term profit over building customer relationships. Their unwillingness to work with me during an illness speaks volumes about how they view their clientele. Save yourself the frustration and find a salon that treats customers with basic respect and understanding. There are plenty of talented stylists working at establishments that actually value...

I’ve waited a while to post this review, but I think it may help others decide in a salon. I had my hair done here in September.

It was my first time here. When I came to the front desk for my appt a woman came up to the desk glanced at me then looked down at her tablet to find my appointment… no smile or greeting. I introduced myself at that point and said I had an appointment with Natalie. Turns out it was Natalie… surprising that the business owner doesn’t even greet customers.

So I brush it off and she asks what I want etc. On their website I had specifically booked Natalie to do my color, cut, and style because I had liked her work on IG. She informs me that a different woman will actually be cutting my hair and that she’d do a “much better job”. But in reality I’m pretty sure she didn’t want to spend time cutting my hair because she wanted to multitask and color another clients hair which is where the bigger money comes in.

So Natalie is going between 3 different clients during my appointment. She puts color (including lightening) in my hair and leaves it for over an hour as she’s running around. She checks on me and says she will rinse my hair out after she rinses this other woman. INSTEAD she not only rinsed but also blow dried and styled this other woman’s hair right behind me. While I’m still sitting there with developer damaging my hair.

Finally she takes me to the chair to rinse my hair. Then she has someone else wash it… meanwhile Natalie is getting her own hair bleached to fix her roots… she made a joke about how it was unprofessional of her to be doing her own hair while she also has clients.

She had commented on how healthy my hair was when I was first got there. Due to her negligence my hair feels like straw now.

I could tell the newer woman who ended up cutting my hair was annoyed by Natalie. What a hot mess and waste of money. The unfortunate thing is this experience is stuck with me as I deal with the damage done to my hair all so Natalie could make some extra cash by overbooking clients. I wish I would have advocated for myself at the time, but I had instead put my trust in someone I thought was a ...

I wanted to love this place - I followed an amazing colorist here from her previous salon. However, I was greatly disappointed in how they handled my appointment when I first booked with them. First, they canceled my appointment the day before because of the anticipated snow making it unsafe for employees to make it in to the salon. Totally understandable. However, rather than help and prioritize clients whose appointments were affected, we were told to reschedule on their website. I was trying to refresh my color before my birthday/engagement party, so I needed something quickly. I rescheduled for my day off, however I am a healthcare worker and we are in the middle of the pandemic. Due to staff shortages from Covid exposures, I was called in. I called the salon as soon as they opened to let them know of my situation and we tried to push my appointment back to later in the day so I could try to make it. However, surgery doesn't work that way and I missed my appointment. I understand that I was inside of the 48 hour cancellation policy and was willing to pay a no-show fee, hoping they might grant me some compassion given the entire situation, including when they canceled on me for something outside of their control. Instead, they charged me for 100% of my service ($200), informed me there would be no exceptions, and that the only way to speak to the owner was via email. I love my colorist, but if a salon cannot be flexible or understanding given the current state of things, I do not want to work with them. I hope you have...