Onni Group — Local services in Seattle

Review of ONI Group: The Real Problem Behind the Buildings

If you want a preview of how ONI Group runs ALL their properties, just look at how they’ve mismanaged things here in Seattle.

This isn’t just a local issue, it’s a pattern. ONI Group seems to intentionally hire staff who excel at avoiding accountability — not just for themselves, but for the company as a whole. They’ve created an environment where dodging resident concerns, deflecting basic questions, and covering each other’s backs takes priority over actually managing the property.

Here’s what you can expect from ONI’s approach:

• Zero Transparency: When legitimate questions are raised about shady charges or policy changes (like residents paying for hotel guests’ utilities, or shared amenities that were sold as exclusive), ONI’s people dance around answers or go radio silent, for months.

• Disregard for Legal & Ethical Standards: They enforce billing models that leave residents funding transient hotel operations, without proper disclosure or consent. If this is how they handle operations in Seattle, it raises serious red flags about how ONI handles compliance in their other complexes across the country.

• Fake Reputation Management: Instead of focusing on actual property maintenance or resident satisfaction, ONI’s teams prioritize manufacturing a positive online image, pushing staff to solicit 5-star Google reviews from residents as a daily to-do, to bury the truth.

• A Culture of Deflection & Gossip: Conversations with their managers and leasing staff routinely go nowhere. Residents get blamed, concerns are minimized, and issues get laughed off behind closed doors. It’s clear ONI values image control over resident experience.

🚩 Bottom line: If this is how ONI Group chooses to run one of their high-profile Seattle properties, I can only imagine the level of negligence or manipulation happening at their other developments.

If you’re considering renting or investing at any ONI-managed building, do your due diligence, and expect them to care more about their online ratings than your actual living conditions.

It’s not the local managers alone , this is an ONI corporate culture problem from...

Do not choose Onni if you care about the living quality.

There was water leak on 7/24 in my room. The maintenance team removed the wood floor and baseboard in my bedroom and closet room, put a drying machine that emits an incredibly loud and persistent noise, told me it could be fixed by next day (which should be 7/25). But my room is still like a construction site until now (08/07).

It has caused significant distress and inconvenience, impacting both my physical and mental well-being. I sent email to service team and went to office to complain about the situation but the manager did nothing. It is already been two weeks, and there’s no one provides any update.

I sincerely suggest you do not choose Onni based on my own experience. Attached the photos and videos fyi, how could people live in such...

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