Robot vs Sloth — Local services in Seattle

An adorable and whimsical shop filled with a plethora of creative merchandise, filled with playfully imaginative designs. Few things are inexpensive here, but the prices are not overwhelming considering the location in downtown Seattle, and the objects sold are of very high quality. Deliberate and thoughtful work and artfulness clearly went into the development of these objects, both in their design and in their physical craftsmanship. The employees at the store are very considerate and knowledgeable: one of them was from the United kingdom, and I talked to her a bit about Scotland, as I had done my masters there. I purchased a little turtle magnet for myself and a more expensive ornament of a sloth embracing the Space Needle as a gift: the latter is a particularly charming piece of Seattle memorabilia. There is a kind of elegant quirkiness to the shop that is reminiscent of the winsomeness that is so much more common in my experience in the United Kingdom but is here very particular to the culture and the ethos...

I went into this store while out with my family, who wanted to exchange a defective train product after already speaking with the staff a previous time in the day. The staff were not willing to offer an exchange and inappropriately accused my family member of screaming and yelling, and I can confirm that as a witness to the situation, that is not what happened. Screaming is a hostile and aggressive behavior, and what occurred in the conversation for the exchange was definitely not this type of accused behavior. As an owner, it's poor taste to make a customer look bad just because you received a bad review. As a small business owner, it would make most sense to try to work with customers in the community to ensure continued business...

For years we have frequented this store, so I’m disappointed to write this negative review. My child purchased a wooden train kit that the associate assured us would be easy to build. The kit was built according to the directions and the mechanics immediately disconnected and stripped the gear. We took the kit back and asked to exchange for store credit. An associate instead replaced the gear. We then took it home where the mechanism immediately failed again. We returned to the store yet again and asked for store credit. We were told that we could contact the manufacturer for replacement parts. There are many adorable products and interesting kits in this store but unfortunately the management is such that we...