Moore Theatre — Attraction in Seattle

I'm horrified at my experience. My first time getting ADA seating, I would have given this place a 4 stars. The only one star they were missing, that it was getting real hot. The second time getting ADA seating, was my absolute nightmare. We have to call the venue directly to get those seats, they are not available to purchase on Ticketmaster and needed to be picked up on the will call at box office booth. First time, all I had to do was show my ID and card used to purchase the ticket with, and was able to get my physical ticket. Second time I did the same thing, said my name was not on the list. I never received confirmation email for the first ticket, didn't think I'd need it on the second ticket. Ticket lady then asked me to open my Ticketmaster app to show her the phone number, my app hasnt worked in weeks despite uninstalling and installing again. I was able to confirm the venue took my money for the ticket, though. There were only 10 possible seats that my ticket could have been in due to the disability seating up front, narrow it down to 5 if i had the right section (I told her main right but that was from my first concert, my only mistake i made was that it was a main left ticket.) she said she wasn't willing to check every seat. NO ONE was in line behind me because 99% of people get their tickets off of ticketmaster. How hard is it to check names of 10 seats to see if it matches my ID or the name on the card paid with? She asked me in a snobby voice why my boyfriend was the one to make the purchase. I told her I am disabled, I am hard of hearing as one of my disabilities and phone calls are extremely difficult without a transcription service available. It already cost me $80 to get there and park, took me hours to get there because i dont live nearby, knew that after i waited in the rain for a little while that i was going to go home and recover from a concert i didn't get to attend, for an artist that took 11 years to get to a point of having a solo tour, and usually promote overseas, so my chances of being able to see her live now are next to none. not to mention being belittled for buying a resold ticket, in which i told her those tickets ARE NOT able to be resold to prevent scalpers from getting ADA seating! After all of this, she suggested there were a few seats left I could buy, which were 2.5x the price i paid for my ADA seating, THAT I ALREADY PAID FOR. I left in absolute tears, I couldn't argue with this woman anymore, and then when we called the venue, they said there was nothing they could do about it, and they ALSO WOULDN'T REFUND OUR MONEY. i am ABSOLUTELY...

Ideal place to see your favorite band in an intimate setting without the chaos of fighting for your personal space. This is a sitting only venue with no standing room for mosh pits. I've seen hundreds of concerts all over the world. Small clubs, large arenas, amphitheaters, inside, outside, everything. The Moore theater is an old, beautiful, classy theater with a great history and is absolutely one of my favorite places to see a show. It's a staple venue for any successful artists to perform at. My wife and I had a date night and saw Shinedown last night. With Covid protocols, it was fast and easy getting into the door. At the end of the night, four hard ciders and a shot of Jack cost $62. If you want to bring your beverage into the seating area, it costs an additional $4 per drink to get a "special" cup that's plastic with a lid to pour your drink into. Despite the cost, It's a good idea because who wants to spill their $12 beers? This lid seals to prevent spillage. They had helpful staff everywhere to help you find your seat. Honestly, there is not a bad seat in the theater. Sometimes, it can take over an hour to leave a concert. Not here. After Shinedown's last song, my wife and I were out the door in one minute. Lyft picked us up right in front of the theater with no issues in one minute, and in only 10 short minutes, we were at our car and on the freeway. We opted to park somewhere close to the I-5 freeway on ramp a mile away for free and had a Lyft take us to and from the show. Easy peasy lemon squeezy. Here's my tip. If doors open at 7 and show starts at 8, don't bother to show up until 8. By the time venue doors open and let people in the line to get in will be HUGE! Go find somewhere close to the freeway to park. Find a bar and go have a cheap drink or two while all those hundreds of people shuffle into the venue. Take a Lyft to the venue at 7:50. By the time you get there, the show will just be starting; the line to get in will be practically nonexistent. Don't bother with the merch line. It will be too long. Wait until the headlining act is on. Once the headliner is on their second or third song, then go to the merch line. There won't be a long line. That's what I did. I got a shirt and was back to my seat in 5 minutes and barely...

I've been here twice recently, once at the back of the floor and once in the upper balcony. The staff was kind and the performers (whose line is it anyway) were wonderful, but this place has not been maintained to be comfortable, safe, or inclusive.

We ended up on the upper balcony tonight due to the steep cost of tickets for lower seats and I don't ever want to return. If you need mobility aids, have hearing issues, have breathing issues or are above a women's size 12...don't even attempt the upper balcony. Its like 70 stairs, some of which are uneven. There is no spots to rest, no elevators, no concessions upstairs, hell even the hand rails are loose so don't use those. Its a matter of time before someone falls several stories. Even the comedians joked about how awful it is that the stairs to the stage are a death trap (and then someone did trip on them). There is no fresh air up top so its also hot & stuffy. The fire safety is pretty much non existent. The steep balcony feels very unsafe - particularly in the dark. I am 5 ft tall and my legs did not fit. My hips definitely didn't fit (though I had that issue and the uneven floors down below too). You're literally touching everyone around you. And an added bonus from the top is that you can't see or hear majority of the show. The acoustics up there are horrendous, but they don't play it in the bar or bathroom either. And tonight they closed up the bars much earlier than last time without warning (so surprise...another trip up and down the stairs!)

The bathrooms are a joke. I hit my head on the ceiling (again, 5 feet tall) and there's no lights by the sink. It should't even be legal to have these sorts of safety and accessibility concerns. I know the building is historic but they can't even drill the handrails in? Or have an adequate fire escape? Or floor lights?

The biggest let down, on top of being physically sore from the tiny chairs and awful stairs, is I'm really bummed I couldn't hear 80% of the show tonight. It felt like a waste of my time and money for preformers I've loved...