Simply Seattle — Local services in Seattle

I have nothing but AMAZING things to say about Simply Seattle!

I ordered two hoodies from them, one meant as a Christmas gift to send to Vallejo, CA to one of my best friends that I’ve had since I was 5 years old. This hoodie meant a little more than just a hoodie, it’s the meaning of the hoodie and the meaning of our friendship and just ties everything together over the last 23 years we have been friends. I did end up sending it to CA, only to pretty much find out the package containing this hoodie amongst other items is lost when I spent $21 extra to mail it priority. (This part had nothing to do with Simply Seattle)

So being that I shipped it out of my local post office on 12/12 and it’s nowhere near it’s final destination, I opted to repurchase those gifts, this hoodie included. I go to Simply Seattle’s website and to my dismay, it’s sold out! I signed up for the email reminder when it happens to go back in stock but take the extra step to call the store and see when and if they have an estimated “back in stock date.”

The gentleman (Jake) was so friendly about my question and situation and let me know they didn’t know for sure as COVID was impacting ordering hoodie blanks but said hopefully after the first of the new year. I planned on ending the conversation at that and then he was kind enough to stop me mid sentence and said that there may have been one laying around or canceled so he took my number down and size I needed so he could search the warehouse and said he’d call me back. Upon his call back, he said he had found one that wasn’t sold in the size I needed! He not only invoiced me right away rather than putting it back on the website in stock but offered to pay the difference in expedited shipping straight to the address it needed to go to rather than mine.

JAKE - THANK YOU A MILLION TIMES!!!! This is legitimately a Christmas miracle and I’m so thankful! I will be purchasing a large order from Simply Seattle soon and will continue to support this...

So first thing I need to say is that I have never been to this establishment. However, with the XFL's inaugural season underway, I had to pick a team. I'm from the Dallas area and to be honest, I wanted to choose my team by the mascot. I didn't look for the best roster, or decide to be a homer, I just picked the team who had the coolest mascot.

So obviously I chose the Dragon's. I was looking for a flat billed hat because that's just what I like to wear, and Simply Seattle was the only place I could find one. So I ordered it and forgot about it.

I get a text about a refund of the shipping amount ~$4.99. I didn't know why I would get a refund for an amount less than my full order. So I found the phone number and gave them a call. The guy on the phone, don't remember his name, but he asked me about my order and explained that the company who was producing/distributing the product was behind on their promised delivery time.

Simply Seattle decided to refund the shipping cost and email the individuals who had their orders delayed without any prompting from my end. The email went into my spam box so I didn't see it.

This company cares so much about it's customer service that it reached out and refunded the shipping cost because of a delay that they had nothing to do with. I will be buying all of my Dragon's apparel from here because of this business decision.

Thank you, and...

I was looking for a cheap gift-shops, this ain’t it. They have many things but the designs aren’t nice, some are bad quality, and for the price it’s not worth the purchase for my relatives + friends. I assume the price are quite high due to its location - corner of a busy intersection.

Honestly if you go to the gift shops by Pike Place Market (the famous Clam Chowder alley), or even inside the Space Needle, the layout of the displays and gifts are much nicer in quality AND the prices are the same (shocking!). I found some keychains and mugs are even cheaper.

Don’t bother go here unless you need to buy something quick. Plus, out of all the shops in Seattle, which filled with amazing and friendly people, this is not it. Staff looks bored and not inviting/friendly. How...