Staples — Local services in Sedona

I relayed my experience of Sedona Az store on 9/10/17 to Staples Facebook page. Locally, this store has a terrible reputation. I expect some kind of offer for a bigger discount on the Acer laptop I had planned to buy at your chain. Please reply.

The floor associate walked by us while we shopped 6 times, no comment or eye contact, my husband had to briskly walk after him to the front of the store and down another aisle to ask him for assistance.

The store manager Angelina was completely unhelpful, scattered, distracted and told us to shop at Best Buy. She behaved like Kristen Wiig's SNL character in Target, darting from the counter to 2 places in the store, leaving us waiting.

When she asked I said, no this flier isn't from the store, it came in Friday's newspaper. She left to check the flier stand to compare our flier, then the backroom and returned with a new box of fliers, scrambling to find a date of the sale. It seems a far faster, simpler solution would be to seek inventory/stock in the register/computer as the floor associate had done, on his handheld device.

An associate interrupted our conversation to tell her she forgot to give the last customer the bag of products they purchased, leaving us waiting again. I had to insist they deal with that after we leave the counter. During this chatter, we decided we were done with this experience and she suggested Best Buy or other retailers in Flagstaff since it is a college town. I frowned and left her counter empty handed.

We came in with a purchasing decision to spend at least $350 from the sale flier we just received and left the store frustrated, insulted and referred to another retailer. Response from corporate was to send my contact info to Angelina. I expected them to own the mistakes and offer remuneration for the laptop I plan to purchase in this chain. If not, I will go...

UNPROFESSIONAL AND RUDE! We were trying to purchase a bookshelf and when we got to the cashier he rudely crossed his arms and said ‘What are you doing with that?’ We were confused and said we are buying this. He rolled his eyes and said ‘you can’t buy that! You can buy the shelf in a box not the assembled shelf! We said ‘well we didn’t know that, can we please buy the shelf assembled because we are not capable of doing the assembly He said ABSOLUTELY NOT! We sell shelves in a box and you have to assemble them yourself We honestly didn’t understand and asked him to explain or get a manager He got really heated and said he was the manager and asked us to leave the store! I have never been treated so poorly by a ‘Manager’ especially in a small town like Sedona where everyone...

I purchased a $ 45 printer ink cartridge on Jan 26, 2017 which didn't work, so I attempted to return it and get a replacement. The Manager informed me that this would 'cost them money' and told me to contact the manufacturer directly to get a refund. Maybe this is a new business practice which I am unfamiliar with as usually when you buy something from a Retailer, they honor legitimate returns and they sort it out with their Suppliers. Now I have to deal with a Call Center, post off the cartridge and wait on a refund (hopefully), all of which taints the whole 'Staples...