Sedona Offroad Adventures — Attraction in Sedona

5/22/2017 - My family had the worst experience with this company. Blatant racism and discrimination. We posted the following review and emailed the company. While I appreciate the company taking the time to respond. The response was shallow and did not address the facts as presented. Nor did they express ANY interest in my business! If you disagree with racism and discimination, please do not support this business.

Email (review): Hiked Bell Rock... Magical. Stopped to visit Tlaquepaque Arts and Crafts Village... Quaint. Ate at Oak Creek Brewery & Grill... Yum! Noticed Sedona Jeep Tours (SJT) while walking to the car, doubled back to ask about booking... Me: "Hi, is it too late to book a tour?" SJT Employee: "Yes., we're about to close." Me: "Awe, okay..." I grabbed a brochure and walked away. I looked for the hours of operation so I could see about booking, but didn't see the hours. I had walked about 5 yards when I turned around to ask about the hours. The SJT Employee was watching me, but immediately closed her window and busied herself with something. I walked up anyway since it was literally less than seconds since our exchange. I tapped on the glass. Me: "Hi, I have a question." SDT Employee: "We're closed." Dismissively looked away. Me: " I understand." Window still closed. "I just have a question." SDT: "What's the question?" Window still closed. Me: "You're not going to open the window?SDT Employee: "No, I'm leaving. We're closed." Me: "Wow, really?" I was shocked. Is this what black people are experiencing all over America? Is this really happening to me??? I put the brochure down and walked away. My phone had 5:18pm. I got in my car with my sisters and told them what happened. We looked online to see the hours of operation are advertised as 8am to 8pm. My sister called the number to inquire about booking and was told the last tour is booked at 6pm. Can you believe it??? Terrible!

If I could give a negative star rating, I would. It is very disturbing to experience blatant racism and discrimination in 2017.

When you are a business everyone should be treated equally according to the color of their money that they choose to spend with you.

Whoever was working today at the location and time mentioned above is sadly stealing money out of your profits... Response from Sedona Jeep Tours:

Our company takes these unsatisfactory or unacceptable situations very seriously. We apologize for your unpleasant experience with Sedona Offroad Adventures at our booth location. Our employee should have performed her closing procedures more accurately. She was more involved with leaving and being on her personal time. We have taken the necessary steps to a resolution as some actions are not congruent with our family oriented principles.

We double checked the website and ours shows our uptown store location is open from 8:00am to 7:00pm to our reservation hours, 7:00am to 7:00pm to our off location email department. Our booth location has no publication of our hours as they vary by season.

Thank you, Roy Warner Sedona...

5/22/2017: Hiked Bell Rock... Magical. Stopped to visit Tlaquepaque Arts and Crafts Village... Quaint. Ate at Oak Creek Brewery & Grill... Yum! Noticed Sedona Jeep Tours (SJT) while walking to the car, doubled back to ask about booking... Me: "Hi, is it too late to book a tour?" SJT Employee: "Yes., we're about to close." Me: "Awe, okay..." I grabbed a brochure and walked away. I looked for the hours of operation so I could see about booking, but didn't see the hours. I had walked about 5 yards when I turned around to ask about the hours. The SJT Employee was watching me, but immediately closed her window and busied herself with something. I walked up anyway since it was literally less than seconds since our exchange. I tapped on the glass. Me: "Hi, I have a question." SDT Employee: "We're closed." Dismissively looked away. Me: " I understand." Window still closed. "I just have a question." SDT: "What's the question?" Window still closed. Me: "You're not going to open the window?SDT Employee: "No, I'm leaving. We're closed." Me: "Wow, really?" I was shocked. Is this what black people are experiencing all over America? Is this really happening to me??? I put the brochure down and walked away. My phone had 5:18pm. I got in my car with my sisters and told them what happened. We looked online to see the hours of operation are advertised as 8am to 8pm. My sister called the number to inquire about booking and was told the last tour is booked at 6pm. Can you believe it??? Terrible!

If I could give a negative star rating, I would. It is very disturbing to experience blatant racism and discrimination in 2017. Please spend your money somewhere else. Do not support this behaviour or a company...

First of all, Sedona is a beautiful place and there are a lot of people who know this so getting to the place was delayed. That being said, it is totally worth it as my girlfriend and I were driving up from Phoenix to ride the trails on a Honda Talon. I called and let them know that I was stuck in traffic and they were very understanding and gracious. We got to their headquarters and were greeted as friends more than customers. We were given all our paperwork, paid our insurances, and deposit then were given an app for my phone as well as a paper map. From there, we were on the way. The trails were easy to get to, I performed the outlaw trail up and back, the ranch loop, and diamond gulch before heading back from my four hour tour. On the way back more traffic and we were a little late getting in, the guys were very understanding and we took off on our next adventure. Highly recommend this for people who like a more laid back environment and...