Date: 2/20/2025 Time: Morning Location: J.Crew Store- Arundel Mills, Hanover
This morning, right after my gym session, I stopped by J.Crew in my least fashionable attire—clothes I wouldn’t normally wear anywhere outside. Despite my casual look, the J.Crew team treated me with nothing but respect, kindness, and attentive service.
From the moment I walked in, I felt welcomed. The team provided excellent style advice, ensuring I found exactly what I needed. Their professionalism, enthusiasm, and commitment to great customer service made my shopping experience truly enjoyable.
Absolutely love the service, the fashion expertise, and the overall positive atmosphere this team creates. A big thank you to the J.Crew staff for making every customer feel valued, no matter what they’re wearing when they walk...
Read moreI literally just moved to Maryland from the West Coast two days ago, and this was my first visit to J.Crew Factory at this location to see if I could exchange an item. The woman that worked there (Irene) was so patient and kind in helping me, it made my day. I felt so frazzled from the move and she was so friendly, gracious and kind. J. Crew factory is very lucky to have someone like Irene. I think anyone would be happy to meet her. I will be back! Thank you again Irene for...
Read moreDisappointed in this particular J. Crew store. Visited on Monday. The store was a mess! No one was there to assist customers and clothes were everywhere. Nothing was folded. The kids section looked like they dumped a box of clothes on the tables and left it. I have never seen a J. Crew store this way. I was there in the morning so I was surprised to see it in...
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