J.Crew Factory — Local services in Severn

Date: 2/20/2025 Time: Morning Location: J.Crew Store- Arundel Mills, Hanover

This morning, right after my gym session, I stopped by J.Crew in my least fashionable attire—clothes I wouldn’t normally wear anywhere outside. Despite my casual look, the J.Crew team treated me with nothing but respect, kindness, and attentive service.

From the moment I walked in, I felt welcomed. The team provided excellent style advice, ensuring I found exactly what I needed. Their professionalism, enthusiasm, and commitment to great customer service made my shopping experience truly enjoyable.

Absolutely love the service, the fashion expertise, and the overall positive atmosphere this team creates. A big thank you to the J.Crew staff for making every customer feel valued, no matter what they’re wearing when they walk...

I literally just moved to Maryland from the West Coast two days ago, and this was my first visit to J.Crew Factory at this location to see if I could exchange an item. The woman that worked there (Irene) was so patient and kind in helping me, it made my day. I felt so frazzled from the move and she was so friendly, gracious and kind. J. Crew factory is very lucky to have someone like Irene. I think anyone would be happy to meet her. I will be back! Thank you again Irene for...

Disappointed in this particular J. Crew store. Visited on Monday. The store was a mess! No one was there to assist customers and clothes were everywhere. Nothing was folded. The kids section looked like they dumped a box of clothes on the tables and left it. I have never seen a J. Crew store this way. I was there in the morning so I was surprised to see it in...