Under Armour Factory House - Arundel Mills — Local services in Severn

Absolutely brutal!!

Two UA staff were too busy playing tag or something around the store running around.

I wave one down to ask if a pair of shoes I was interested in were for sale. Without stopping, he responds, “full price” and walks away talking to his buddy on the comms giggling at something.

Walk around a bit more, I observe another staff member get stopped by someone holding a box of shoes asking if they have a size (didn’t catch what size). He responds, “well did you try those ones to make sure they don’t fit before asking me to find a size” really animated and shrugging his shoulders and walks away from them. His was like it was a massive inconvenience being asked to check for a pair of shoes in the size they were interested in.

You two guys are on the sales floor and in customer service. If you don’t like your job, quit!

Lost a potential sale. Going to the Nike store instead.

What pathetic staff.

Went in intent on buying a pair of shoes and...

Under Armour Factory House in Arundel Mills Mall is located near the Dining Pavilion. It opened for business in June of 2017 and occupies 8,544 sq. ft. Just about every UA Stock Teammate is courteous and helpful. And over the years, this UA Factory House expanded selections of performance shirts & tops, activewear, varieties of athletic shoes, and more for men and women. Four years ago, when I visited this store for the first time, two shoppers wondered about the difference between “UA Brand House” (located at 700 South President Street in Baltimore City) and “UA Factory House” located in this mall. From my understanding, “UA Brand House” is UA retail store that showcases UA’s newest & innovative products, plus exclusive items. “UA Factory House” is an "outlet store,” that sells products that are neither new arrivals nor exclusive items, but...

I've been to this location two days in a row. The store hours states that the store closes at 7. I get there at 6:50 to do a return not to shop and im told that they stop letting customers in at 6:50. So I ask does that apply if I'm only returning something and the answer was yes. I wish someone would have told me this when I called earlier that day. So I come the next day with my grandkids they each have a bag of cotton candy that has not been opened once again im not allowed in because they say no food allowed. This is why I normally only patronize the Clarksburg location I was just pressed for time because I'm leaving to go on vacation. But I'll drive an extra 30 minutes for good...