Chase Bank — Local services in South Lake Tahoe

Pretty lengthy review if you just want to cut to the chase pun intended great experience with this branch on my last visit. Here is the review Long hand.

Saw all these bad reviews on this particular Chase branch. First time I've ever put a review on Google mostly just Amazon but had to tell my experience which was nothing but positive from my drop-in visit and Danielle saw me right away to the teller who after an initial hiccup made everything perfect on my account. Then a follow-up call from the branch manager to make sure everything was perfect with my account which it was. I am not discounting the bad reviews for I feel people normally will put what their personal experience was, but my experience was excellent for the 20 minutes I was in this particular branch. This has not been my experience with a lot of the Chase branches where I felt I was just the small fish that didn't need catering to while their big whales get all the concierge perks and value. I was actually transferred to chase with my account years ago when Washington Mutual had their huge Fallout back in the Auts. Washington Mutual always treated me as a valued customer even with the small amount in my checking and savings didn't matter if I was in Washington Oregon or California every Branch treated me excellent. Just like this Chase branch did this week. So hopefully this will balance the scales a little bit with all the bad reviews that was not my personal experience on this...

We have never been so insulted and embarrassed 😳 we scheduled 2 days ago with the manager!!! For today at 2pm Friday. We needed to use notary service as we had pending paper work for sale of our house in KY. So we asked if they were going to wait on us as the notary was doing nothing!!! And it was 2:10 the manager said we had no appointment!!! And would we like to reschedule? Are you freaking kidding us!!!! No mention of apologies nor seeing how upset we were!!! Offered NO CUSTOMER SERVICE 😕 You should have honored our appointment your notary was doing nothing!!! This was so important and you blew us off!!! As soon as we get our house business settled!!! You guys are History!!!! Very...

This branch is ABYSMAL. I’ve banked with a number of banks- Bank of America, USAA, Goldman Sachs, and Chase branches in other cities. I have always had a pleasant experience and never imagined a bank could be so bad. No one ever answers the phone because they know 4 rings and it’ll kick off the customer, no option to be called back so less work for them. They also stole my money and renewed my CDs at a terrible rate multiple times without my permission after I went in person and explicitly told them I wanted the money transferred back to my account and not renewed in a CD. I could go on, but you get the picture. Bank...