Spectrum Store — Local services in South Lake Tahoe

Buyer beware. Unscrupulous company with ridiculous policies and incompetent workers who do not want to help a loyal customer. I stopped by the Spectrum store in person a couple of weeks before traveling out of the country to ensure my plan was enabled for me to use my phone in another country and with a dual SIM card. They sold me a phone on payments (as most do) and explained to me how to activate the second SIM when arriving at my destination and getting a local number. Now I'm out of the country and have a new phone number that I can't use with the device I just purchased because apparently the policy is to keep phones locked until they're paid off. After much fighting with multiple case managers and over 5 hours in on the phone, no exaggeration, I feel like they just got me and I have no recourse so I pull out my credit card and attempt to pay for my new phone in full, only for them to tell me that even if I pay in full right away they will hold my phone hostage and locked for 60 days. What gives? I have been a loyal customer on autopay for years and all I want is to unlock the second SIM so I can use my foreign number but they seem to think I'm going to steal the phone? This is not ok. This company does not respect their customers and their time. This is how big savings turn out to be really expensive. Buyer beware. Save yourself the issues and pay the $5 a month...

Customer service is awful. They're friendly when they're face to face with you, but are incompetent at leaving descriptions on the tech visit. I.E that the modem was faulty. Now we cant get refunded the $275 for three months because all they said in the report was that the issue was solved. Horrible experiences with spectrum across the board. Our internet wasn't working in winter (turns out because they gave us a faulty modem model) they weren't able to diagnose it until winter had passed even though there were quite a few nice days. They shouldn't have even given us a model that was known to not work and they should have been able to see that we had that model type and just send us a new one or ask us to pick it up. Keep having issues with the internet for weeks on end even though the house has strong connection lines and none of our neighbors have this issue. They even rescheduled the appointment without letting us know so I've been waiting at the house for hours just to find out they moved it to tomorrow and I won't be available then. Oh and the billing department transfered me over to internet repair saying they would be the ones that could credit my account because they don't have the notes. Internet repair told me that wasn't true and that billing does have the notes. This company is completely...

This store's employees care about their commission and do not care about lying to you to get it. You should know if you use their buyout program (for cellular) someone is obligated to stay with them for a year. If you have multiple lines on one plan. They say no contracts, but you would have to repay the money they spent on your buyout. Also, if you get one of their 'sale' phones, you have a choice to pay the phone off right then and get the whole sale price and trade in, or they spread the discount over 36 months. And if you decide to pay the phone off early, you lose the discount from that day onward (the rest of the discount of the phone). I was told that the discount comes off immediately by an employee who works there (and said he had for some time). That's not the case and he knew it. He lied. I have a hard time doing business with companies that are okay with being sleezy. The employee here will tell you all kinds of BS, so if you have a question you should contact customer service by phone. They will give you honest answers. Super disappointed this place wasted so...