Michaels — Local services in Sparks

So I’d say yesterday 7/5/19 about 3:30-4:00 in the afternoon we went to this store. We were looks for candles and some other things. My wife and I and two young boys were there now my kids and boys have been really good kids all day. As we were looking at some candles get ready to buy some my boy were being kids and your typical boys looking at toys they had out. They were looking at a rack of balls and some water guns no big deal. My 6 year old boy just happened to bouncing a ball in the store like any other kid would do. I get it I understand I was a kid he was not throwing the ball or even hurting anyone. Wasn’t causing any issues. Then one of the employees and tbh I don’t care who you are or why you did it. That blasted my son on the loud speaker in front of the whole store. Saying would the customer bouncing the ball in the store needs to stop. First off he is 6 years old he doesn’t need to put into tears and blasted in front of the whole store. If you guys had just come over and asked nicely for my son to stop or if you had realized he was just 6 years old that would have been one thing but, you don’t blast a 6 year old boy on the loud speaker in front of the store just saying. News flash if you don’t want kids playing with toys and balls and just being kids don’t put that stuff out on your sales floor. I’m sure anyone who has had or has kids would understand. Needless to say we put back the ball and the other products we were going to buy and left the store. I wouldn’t be writing this had the just came to us and asked nicely instead of putting a 6 year old boy on blast in front of the whole store. It’s going to be a while if at all before we shop there again. I will also be sure to let as many people know how rude and uncalled for this was and advise them that this store doesn’t deserve...

Since Michael's is a UPS access point for package drop-off, I decided to visit this location on 10/31/2019 @ approx. 1:45PM to drop-off a Amazon return package. When I entered the store, I did not notice directional signs indicating where to take UPS packages. So I proceeded to the desk at the back of the store. I waited there for at least 5 minutes before being acknowledged by a sales clerk who advised me to come with her to the front checkstands, because she was not given a tablet to scan in packages. While waiting at the checkstand. I noticed that this sales clerk was taking an unreasonable amount of time trying to figure out how to log into her scanning tablet. Her manager approached her projecting a bad attitude with regards to showing her how to log in to the tablet. After about 10 minutes into the transaction. The clerk tells me that I can leave the package there and they can can it later, at which point I not satisfied nor confident about leaving the package with the store staff without witnessing someone physically scanning in the package (because the package was valued at about $250.00). With an unpleasant attitude, the lady clerk eventually was able to log into the tablet and scanned in the package. She took the package and placed it under the counter without even saying "thank you" or 'have a good day". After this experience I will no longer use Michaels to drop-off UPS packages. Also, I will think twice about ever shopping at this store because the staff is unfriendly. I will spend my hard-earned money where I AM TREATED LIKE...

I like Michael's in general, but this store was a mess. A ton of items were not in stock and the clearance was mixed in with non clearance items. I think that confused customers probably abandoned items there, but no employees are going through to check and put things right. My review would have been 3 stars, except for the wonderful cashier who helped us check out. She had to price check 4 items (another problem-- the organization is quite bad in certain areas and items are missing tags), and found out all of that information for us as efficiently as possible. She forgot to scan my coupon first, despite me reminding her well in advance to use coupons first in a good assertive volume, through my mask. She apparently didn't hear me. I don't blame her, I blame the mask. They are not good for communication. I was frustrated and she calmly and kindly had a manager void the order and re-scanned every item for me just to use the coupon. It saved me a significant amount and was so kind of her to do so graciously. Her behavior makes me think that shopping here might be worth it, despite the disarray, if the staff are going to provide such excellent service....