Home Express Furniture and Mattress Outlet — Local services in Sparks

On June 4th I purchased a 7pcs dinning table at home express furniture. I explained to the supervisor that I needed my dinning table by that weekend which was June 7th he told me that this dinning table that I was going to purchase was in stock and that they would deliver Saturday June 6th. Everything was going perfect from my point of view until Saturday came along I got a call from the supervisor telling me that my dinning table was stuck on the pass that he would let me barrow the dinning table that was as display because he knew I needed it by that Sunday and that they would call me when my table arrived that should be the next Saturday of the following week i fine with that and told him yes that would be okay and that next Saturday came along nobody called me to tell me anything so I gave them another week to see if they would call me to notify me that my table had arrived. Well I got nothing so around June 11th I called left a message with one of the employee about My dinning table she told me that she would have one if the guys call me back never did I receive a call I called the next day same girl answered the phone told me the exact same thing never received a call I finally got information about on June 22th I was told that they were waiting on 4 of my chairs that they would arrive on Friday 26th I told the gentleman that I would wait for the 4 chairs to get here and he schedule me for delivery Saturday June 27th I got a call today June 27th at 10:18 am I got a phone call from Melissa at home express furniture I was informed that my 4 chairs did not arrive I informed them that I didn’t want the dinning table anymore and that my husband I wanted a refund keep in mind that this dinning table I paid over $1000 dollars for it I told by supervisor that they wouldn’t give my my money back that I was going to lose about 30% of my money and that I would have to pay the restocking...

Salesmen were very helpful, accommodated us. Im wheelchair-bound and one of the salesmen moved everything around so I could see and test out all the beds I wanted to. However.. the delivery men were awful. They showed up and were meant to move my queen to my daughters room, remove the mattress in her room, and put the new bed in my room. I had to repeat myself multiple times on where to put the new bed. When it came time to move the queen bed to my daughters room, they pointed out it wasn't written on the receipt. I said we'd asked for that and the main guy said "well if it's not on the receipt, i don't get paid for it so if I do it who's going to pay me, you know?" I get that, I do. But I'm wheelchair-bound with a broken pelvis and had had surgery the day before on my foot. The men watched as I struggled and sweat to move the bedframe and mattress myself into my daughters room. And then they put in the new bed.

Like I said, i get that they werent told to move the bed, i do. But im stìll astounded they watched someone in such a bad physical state move an entire bed rather than just doing it. This store is great! But the deliverymen, in my opinion, were incredibly rude, dismissive, and lacked any human empathy. The box spring had a rip in it, too. It got caught on their truck and tore. And they said nothing. Its not a huge deal, it doesnt affect the beds stability but im just letting anyone know what you may be dealing with. They're kinda dirt bags, in my opinion.

I was so surprised, considering how great the salesmen were. Too bad they couldn't have delivered it. They would've gotten a massive tip, if so. Those dudes got ZERO tip and I didn't even feel...

Part of me wishes I could leave 0 stars, but I'll leave one for customer service as the shopping experience is good - they let you sit/lay on pretty much anything, even if you're just looking and the salesmen seem to be pretty well educated when it comes to the different pieces of furniture around the store.

However, my issue came after my order when I received a phone call from a lady informing me my dining set and mattress had arrived at the store and was ready for pickup. Upon taking delivery, I found out that the table set "was let go" according to one rep, which is when the general manager jumped in and said that it was damaged in shipping. After finding this out, I requested a refund for the amount of the table and the shipping cost since they said a new one won't be ready for a week (it has been a month at the time of this review and still no phone call). The manager said they are not allowed to issue refunds at all, and can only do store credit, probably so he doesn't lose his precious $40 commission on that table set. I argued with him over the phone and in person, and after picking up the mattress they tried to get me to sign the invoice with the table set on it. I requested an invoice with just the mattress on it, and nothing else and they refused as well. Ultimately, I filed a dispute with my bank and got my money back for the order.

Beware when shopping at brand-less cheesy 'discount' furniture stores like these. I guarantee you, you can find the same style furntiture with a brand name (and warranty!) on Wayfair for much less. Not to mention they accept returns, whereas this place does not. The mattress is nice and...