T-Mobile Authorized Retailer — Local services in Springdale

I can not seem to understand the complicity of the whole cell service plan stuff, with that being said, This cell service provider is quite possibly the worst I have ever experienced I am a young man myself 18 years old so I would say I am quite up to date with tech of the sort. This specific location is ran by a bunch of incompetent teenagers that do not hold any values on customer service and are completely lost on how to do their job. It took me and my father a total of 3 weeks of constant calling and asking questions only to be left with absolutely nothing. We went into the store the other day for the 6th time spent 2 and a half hours transferring and setting up 2 new iPhone 15s wake up this morning to an “sorry can not add e sim call customer care” I am just truly at a loss of words. This location has truly so little knowledge on their own operating system. I have noticed 6 times I have went in there all of the young staff members will leave you with nothing and expect you to know exactly how this whole process works and have no...

Very disappointed…. I came back in September and asked for a quote and they put some numbers down for me and they looked to good to be true, but hey obviously I was not expecting to be so such hassle! They promised I would get $200 back per line for coming from AT&T.. at the end of the check out I was supposed to just pay for the the devices taxes, few minutes later they told me I needed to pay a down payment but I was getting that money back. So far nothing for the lines and I haven’t seen the deposit I paid back in September. In fact on my October bill I was getting over charger and I called customer service and so how it was my fault according their rude customer service(not from the store) from the very beginning is has been a bad deal. They couldn’t print the return labels correctly and I had to push hard so I can turned all the phone before the 30 days. Will see if I get this resolved but within the first month I regret switch to T-mobile. I was supposed to get a call back on October the 30th with so results. I have not heard...

I don't complain very often but I'm going to complain today I went to T-Mobile Sprint today and there was a lady working there by herself on a Friday she had too many customers but she couldn't even handle it I left and wait a little bit and then my back and still got looked over by different customer and then after that was my turn another lady that was really they come up there and said I just been waiting and waiting and waiting but she took over and I was completely forgotten I left I'm not going back to the store again I went to Walmart and the people at Walmart help me and my phone is...