Hobby Lobby — Local services in Springfield

TERRIBLE CUSTOMER SERVICE 👎🏽👎🏽👎🏽Had some older merchandise never used. I knew it was older but since the items were smaller accents I wanted to show the items were purchased but I just wanted a merchandise credit not to have my form of payment refunded. I was told that since the receipt was almost a year old I was not able to be issued a merchandise credit?? I’ve been in the retail industry over 15 years and never heard of a customer not eligible for an in store credit 🤔🤷🏽‍♀️ When I questioned if I would have returned the items without a receipt asking if I would’ve been issued a merchandise credit? The cashier said” no we would’ve had to make sure we still had the merchandise before we could issue a merchandise credit “ then said I can call my manager to have him approve it. I declined the management approval for a merchandise credit that was less than $20. The items had been in my car for some time and during the quarantine I cleaned my car out and found the bag of returns. I bought what I needed because it was for something I was making for a Senior Night so I really needed it. However that’s my last time spending money at the Springfield Hobby Lobby which is unfortunate myself Mom daughter friends and other family have spent literally thousands of hours there... thanks for saving us money✌🏽There’s been a change in their management and staff that...

I went in for a friendship gift ball. Hmmm, what is a friendship gift ball, you ask It is a silver hinged ball that you can put a small gift in..ie, necklace, ear rings etc.. And give to a friend, the next holiday they fill and give it back.... My bestie and I did this for years and then with life and miles between us, we lost track of it and each other. Now back on track and the ball missing (Somewhere in my life of boxed up memories) I have been on the hunt for another one. Well, Hobby Lobby doesnt carry the friendship ball.

But, I did buy a necklace and snaps to send to her. Amazon does carry the friendship balls for 25.00, if interested in starting your own tradition

The store was nice and clean, well lit and all the shelves were well stocked with many beautiful things.

I only had 1 sales person ask to help me and 3 passed by. They only had 1 cashier so the wait was a few minutes. But, she was very friendly

I fell in love with these hats while I was there. Great selection...

Was very disappointed in their return policy. I was returning some merchandise and because it was past 90 days from the date I bought them they would not give me my money back in cash. I had a receipt showing that I had bought the merchandise and the price I gave for it and because of the 90 days they gave me 50% back on 4 of the items that I had bought " I'm assuming because it was on sale" and then put it on a hobby lobby card so that I still have to spend my money there. They stated that they had to do the return as a no receipt return even though I had one! The manager told me that all stores do the This is suppose to be a Christian owed company but kept half of my money on 4 of the items plus got the merchandise back. I believe this would be called stealing in God's eyes!!!!!!!! So this is a store that I will not be shopping at again and believe me I will let everyone know of my...