CWE Vet Hospital & Urgent Care — Local services in St. Louis

Please respect patients’ privacy. While you were polite on the phone, I’m not sure what more you expected after I explained everything and said I was satisfied with the vet (not the vet assistant). My review reflects a negative experience—not with the vet’s care, but with how the situation was handled.

It was unsettling to be contacted about my review, especially when the intent seemed to be to convince me that what I experienced was “normal.” If your voice records confirm exactly what I described, I don’t understand the purpose of the call—especially since you acknowledged that what happened wasn’t right.

When I asked if I should take the review down—if that’s what you were hoping—you said no. I then mentioned that it felt uncomfortable to be contacted like this, and reiterated that I have no issue with the vet. I didn’t understand what more you wanted from me, especially since no solution was offered. Then, you brought up the option of removing my account and not contacting me again, which felt more like a threat than a resolution.

This review was written anonymously as honest feedback, with the hope that it might help the clinic improve. It’s important that even patients who appreciate the care and wish to return feel safe doing so—without fear their pet might be treated differently because of a negative review. Sadly, your response has only left me feeling more uncomfortable.

Original review:

Three stars for the time and care they spent with my dog. But I’m giving two stars due to the inefficiency and dismissiveness of the vet assistant—overall a very frustrating experience.

As a first-time customer, I was asked to provide all prior vet records when scheduling the appointment. When I asked where to send them, the assistant just repeated “yes, all records” twice without providing clear instructions—leaving me confused and hesitant to ask again. Eventually, I asked the front desk for the email and submitted everything.

Later, the assistant still asked for all the records again, despite me showing a receipt with the vaccine date and offering all records (handwritten notes etc) from my previous vet. Rather than verifying the information or making a quick call to confirm, he insisted on me sending more paperwork. At that point, it felt like the uncertainty was on their end, not mine.

The most frustrating part was when I asked a simple question about whether my health certificate needed to be signed by the same vet who did the FAVN test. Instead of answering directly, the assistant launched into a full explanation of the health certificate process—twice—without addressing my actual question. When I politely asked again, he repeated the process yet again, ignoring the core issue. His final response—“it doesn’t matter if your previous vet is alive or dead”—was completely unnecessary and dismissive. Even after I tried to end the conversation, he kept talking. I felt talked at, not listened to.

Being thorough is one thing—but wasting time on irrelevant explanations, especially when the customer is clearly trying to get a specific answer, isn’t helpful. It felt more like a lecture than assistance. I hope the clinic considers improving communication and professionalism on the...

If I could give CWE Vet Hospital & Urgent Care 10 stars, I would. I don’t write reviews often, but only when I’m so impacted by the level of service received that others should be aware of how incredible a place is. I brought my 13 year old chihuahua, Milo, to CWE vet when he had never been there before, but was in a health crisis. Most other places I called told me they couldn’t get him in, maybe next week, etc. But not CWE vet, they said they could see him the NEXT DAY! I was so worried about my little best friend and he was treated with such kindness and love immediately that it took most of my anxiety away. They helped me work through what testing he needed, while also keeping in mind my budget and what I could afford. After testing, we unfortunately got the worst news for a pet parent - it’s was cancer, and it was terminal. Dr. Klein explained every. possible. option we had… from just enjoying what time we had left, all the way to chemo, surgery, etc. I felt fully informed and prepared to make the best decision for myself and my little best friend. After about a week, Dr. Klein called to check in on Milo and after weighing the options + seeing how my baby was suffering, I decided to schedule an appointment to put him down.

I thought they had exemplary service before, but they outdid themselves with the level of compassion, care, empathy, and awareness while handling Milo’s end of life care. I felt supported, in control, informed, and deeply cared for. It was the hardest thing I have ever had to do, and CWE Vet made it just a little bit easier.

Today, I received a personalized card of well wishes and condolences from the office, a solid week after I picked up his ashes. That kind of attention and customer care is unlike anything I’ve ever experienced. It brought tears to my eyes.

If you’re looking for a veterinary office to love your pets (and you!) whole heartedly and sincerely, look no further. CWE vet is IT. UNMATCHED. I’ve recommended them to all of my friends and family and look forward to working with them in a more positive light going forward. I wouldn’t trust my fur babies to anyone else!!

Thank you, everyone at CWE Vet for your exemplary care, outstanding knowledge, and level of compassion. You made the worst moment of my life just a little better, and for that I’ll always be...

I took my boxer name Max to this location when he was very sick. This process started off nice and caring up until my Max had to be put down due to cancer. On December 12, 2020 at 3:15pm I asked the process of Euthanasia/Cremation services. I was given full details of how it would be carried out and everything I would receive back in return. They partner with Heartland Cremation for pets and I trusted them with my Max and they gave me their word that I would receive my dog ashes, paw print, and hair clipping through Heartland Cremation. On they day I received Max everything was not presented to me that I paid for. Max was apart of our family and he meant the world to us, so we were expecting all of the promised items for memories.

Since I paid through west end Veterinarian I called and inquired about the missing item I didn’t receive. The hair clipping for Max was missing. They gave me the ran around for 5 days. Saying it’s Heartland Cremation fault because they informed them about the hair clipping and Heartland Cremation said it was West End Veterinarian fault because it wasn’t put on the paperwork. All this back and forth and I was still missing apart of my Max that I couldn’t get back. They lied and added writing to the original document claiming it was already on there. They were not caring and giving accountability for their actions. My heart is very broken with the lack of professionalism from both places. The owner of west end veterinarian Dr. Pamela Clary was supposed to give me a call before Christmas to settle this matter but didn’t. I continue to call several times in order to get a response from her which is unprofessional on her part. When she finally spoke with me she was very harsh and had no Empathy for my Max. This doctor (Pamela Clary) said to me over the phone and I quote: You didn’t pay for no hair clipping and if I want dog hair I should go look in between my couch for some!!!

Now if you were me how would you feel? To be...