Subway — Restaurant in St. Louis

The only reason I’m giving this two stars instead of one is because the woman that checked us out at the counter was very friendly and easygoing. If it was just her there I would have been leaving a much more positive review. But I did not appreciate how we were treated by the male worker that created our sandwich around 5/5:15pm on 3-15-2024. I am a home health care worker, taking care of a client with both mental and physical handicaps/disabilities. My client wanted to come inside with me so they could order their sandwich just how they wanted. The male worker was friendly at first, but quickly started to get annoyed and impatient. It started once he asked us what toppings my client wanted on the sandwich. I guess my client didn’t speak fast enough for the employee, because this guy was rolling his eyes, puffing his breath, and muttering things to himself. I was sort of acting as a mediator to help my client decide what they wanted. After my client told the worker all the toppings they wanted, the worker then asked what sauce my client wanted. All my client had a chance to say was “um” before the worker quickly listed off all the sauces and then said “okay now what do you want” in a rushed/condescending tone. At this point I intervened and asked him to please be patient with my client because they were still making their decision. Then I heard him quietly say something to himself along the lines of “I don’t have all day but sure it’s not like I have anything better to do”. The thing that frustrates me the most about this is that I was actually really proud of my client for how clearly and concisely they spoke. Due to their disability, at times it takes them a while to get their thoughts out and say what they want to say when speaking to others, but placing this order was one of the best and quickest times I’ve heard them communicate their wants/needs. As we were walking out of subway though, my client said “I’m sorry Faith, I’m not very good at this…” This made me very sad because I could tell their confidence went down in that moment, after just doing such a good job with speaking. Just goes to show that a little bit of kindness and patience goes a long way, and ableism sucks. I understand everyone has off days, and I’ve had my fair share of having irritable days when I worked retail/other public jobs. But it’s still important to maintain professionalism in the workplace, ESPECIALLY when servicing a disabled person. Everyone has off days and I’m not trying to jeopardize anyone’s job or livelihood, but I felt this was an important review to make. Hopefully this will be seen and the male that was working can reflect a little bit and be...

Horrible customer service today 7/28/2022 12:30pm Both young ladies st work have Horrible attitudes. Both without uniforms, no hair nets. Never greeted us, then was blunt and rude asking what we wanted. She is throwing the sandwiches on the counter after we asked for Ham to be added to the sandwich. Her coworker/ partner in crime came from the back to add the toppings on our sandwich. I was about to say something to my husband when the young lady decided to put her hood on her hair on the front line right over the food. We made eye contact and she says. " I had to do it,i had to do it" I say do what? She replies, I see your saying something to him so I had to do it! Young lady, you are not my topic. The nerve of people to think they are so important. She put her gloves on thankfully, because that would have been what I would have addressed had She not. Proceed to ask me what we want on the sandwich. I say , lettuce, and a couple tomatoes.. she says 2 tomatoes? Sure 2 is fine..well a couple is 2....Erk!! That's it! Have a good day. We no longer want the sandwich...she replies, that what I thought you would do. The older woman behind me, they raised thier voices at her too while she was ordering her Tuna Sandwich. They need to be fired! It's always our woman who act so rude to our people. Such a disaster. Angry at the customer for absolutely what? Ordering food and Spending money with the company whom gives you a paycheck? Never will I go back to this location.

Lindell & Sarah...

DO NOT ORDER DELIVERY FROM SUBWAY @ 4149 Lindell Blvd St Louis MO

I tried something new (delivery) worst mistake ever. 8/20/24 (2:30pm) ordered 2 subs and a chrio total $26.72 to this day 8/26/24 I have not received the order nor have I received the $26.72 refund of my money. There is not a customer service phone number to call and reach a live person nor is their and email address to contact a customer service representative. They have an online form you fill out that's it, still no response after 2 submitted forms 8/20/24- 8/25/24 You're stuck dealing with the RUDE DISRESPECTFUL STORE MANAGER AND STORE EMPLOYEES. I was told to call door dash for a refund but subway debited my bank account for $26.72. So i ask for the district manager or general manager you would think they were the president with all the security questions and secretive information refusals (sorry for the rant) I have been yell at and hung up on because I WANT MY MONEY THAT WAS TAKEN UNDER FALSE PRETENSE THAT THEY ARE...