Rally House Strongsville — Local services in Strongsville

So, I went into this store today to look for some new apparel. As I walked in, ALL of the employees were standing together behind the registers talking. I got the usual "welcome in greeting" from only 2 of them. It was 2 males and 2 females. They continue talking about their fellow employees and what was going on behind the scenes. This was VERY UNPROFESSIONAL! As a customer service person myself, I was embarrassed for the ones they were discussing. NOT A SINGLE EMPLOYEE ASKED IF I NEEDED ANY HELP! Finally, one of the gals came out to the floor, asked a couple if they needed help, the husband and the female employee had some banter and laughed about it. I had other items in my hands that I put back and went to the registers to purchase what I wanted. In all honesty, I should have not purchased anything, but wanted to see what kind of service I would receive. Yep, got to the registers and both male employees ignored me because they were to busy on their phones! I put my things down in front of one of them and it was like I was interrupting him from his phone. Mind you, neither of these boys acknowledged me. I could not get rung out fast enough. Oh, also, that couple, the only one's who were asked if they needed help walked out without purchasing a thing. This was absolutely the worst experience I have ever had there! I had to look at the most recent reviews, and seen that so many gave 5 stars. Today was no 5 star review. Mind you, I have been there several times and had great service, today...

Jake was great when he got a shirt down for me from high above. When I was done shopping he rang me out and did an excellent job doing so. What I didn't appreciate is what happened in-between these 2 things.

$421 later and zero service on the floor. Just ask me if I need help or if I'm finding what I was looking for. The female Manger was getting ready to go. She was too worried about a display the 2 young gentlemen were trying to photograph and post...on whatever venue/social media page. My son, daughter and I were the ONLY customers in the store at that time. Just freaking acknowledge us next time.

I only shop at the Rally House because I know we will find gear for our favorite local teams. We definitely don't go there for...

Well I’m from out of state spending time with family in Ohio! Shirt I purchased for my grandson too small! Had to return to store in Ohio since no. Store in my state, Return went smoothly! I decided to purchase something for myself for my college team favorite! I asked clerk if the size I was buying was men’s size …he said yes! I also bought something for face tattoos. Register rang up face tattoos $2.00 more than on ticket! Now I got back to home state tried to put on jersey, due to sizing I can’t even get it on ! No give in fabric. So I will have to send back,! This was my first experience with Rally House and most...