The Great Escape Strongsville — Local services in Strongsville

I already submitted this on the website twice and still have not received a response.

I am new pool owner so of course I am in the market for my go to pool store. I am sorry to inform you if all of your locations are like your Strongsville retailer you will not be it. I live in Bedford but work in Strongsville so I stopped into that location on the way home at 3pm on Wed May 10th. I was greeted by a friendly women who who pointed me to another asscociate who knew about pools since hot tubs were her speciality. The employee was at the other side of the store playing billiards with what looked like 4 or more other emplyees. After taking his shot he came over to help me. I told the associate I was a first time pool owner and was pretty ignorant to what I may need. I knew I needed hoses and clamps. Very little was actually suggested to me with out asking about it myself. The associate was helpfull enough (kinda) but it was obvious that I did not have his full attention. More than ounce he made the statement "I'm not rushing you or anything take your time" if that statem ent is said more than twice and it wa s.....that is a pretty good indication that you are rushing me out of the store. He asked no quilifying questions and explained nothing about what I needed or how to use it even after telling him I was new to pool ownership. I made my way to the check out were all of the employees engaged in conversation amongts each other while ringing me out. I purchased four clamps, two 6ft hoses, a opening kit, chlorine bobber and a vacum head. Now I am not sure if your company has shopping bags but I was offered none and carried the items out in my arms with out even one of the many employees at the cashwrap offering to hold the door. I am gonna be completley honest here. It will take a peerless act of liberality for me to shop at one of your locations again and it will not be the Strongsville location if I do decide to.

Thank you...

We purchased a pool May 9, 2020 and they told us they would call us the following Monday to schedule installation. They told us at time of purchase the installs were currently booking for the second week of June. We waited several weeks and did. It receive a call and finally called in ourselves. We were told the person in charge of scheduling was scheduling in order of purchase and she would call us. Long story short still never received a call and finally after calling in and leaving several voicemails they finally scheduled us for the first week of July. One week after install we noticed a small leak at the pump and called to have them fix it. They instead told us how to fix ourselves and gave us a free roll of Teflon tape. The leak was worse after I disconnected the part and reapplied the tape and reassembled. We called back and they said they would notify the repair crew and they had to respond within 7 days. (Good thing it wasn’t a major leak cause 7 days would drain the whole poo) In the last couple days we also noticed another leak at the skimmer box. Not sure how long it’s been leaking but the ground is super muddy for several feet from that leak. Today is the seventh day. No call from the repair crew. We called In And they said they would be out this afternoon. It’s now 6:16 pm. The store is no longer taking our calls. They just say a manager will call us right back. We’ve called in several times I. The last three hours. Still no return call or no one to...

Greg is AMAZING!!!

We woke up on Thursday morning to our 24ft round above ground pool the color of Lake Erie. Shock and algecide had zero effect after 24 hours. Friday morning I took a sample to a local pool store where the owner told me I was “sh*t out of luck” and the ONLY answer was to drain it and refill it. I should mention My daughter was with me and we had already told him her birthday party was the next day (Saturday) she was devastated and crying.

Wanting a second opinion, I took another sample to Great Escape in Strongsville. Greg was extremely helpful and very respectful the entire time we were in there. He understood how desperate I was to make sure my daughter had a clean and clear pool for her party. He explained that it is possible but will require some money and a schedule of chemicals including waking up at 1:30 am. He gave no promises on the clarity, but that it would not be green.

Only $85 and 24 hours later our pool was a pretty blue and my daughter had a smile on her face, while my husband and I sighed with relief and gave each other a high five.

This morning (48 hours later) it looks like there’s no water in my pool- just a sheet of glass, you can see every detail on the bottom of the pool.

I called the store and sang all my praises to Greg over the phone, but still wanted to give a huge shout out to him on Google.

Take my advice, go see Greg. You will not be...