Office Depot — Local services in Temecula

I came here for a simple thing: I needed a hot glue gun. I did not leave with a hot glue gun. First of all I had a hard time finding it at all because I couldn't find "adhesives" up on the signs where it says what is in every section. No staff was on the floor to assist me either, so eventually I went aisle by aisle. Putting it in the very back corner where you keep printer stuff just doesn't make sense to me, it's a crafting tool, put it by the other crafting supplies. The price tag they showed was NOT the same as the one showed online, and I could only find one of the glue guns, when online it says they have multiple brands in stock. I figured they might have ot locked up or maybe the online one was not up to date. The I go to checkout and the only guy who seemed to be working there immediately walked away towards the "business center". A bit rude, but I see a tiny sign saying to be checked out at the business center. So I thought he was going to check me out there. NOPE! He goes to look at one of the printers and goes back to checkout and turns his back to me. At this point I was done. Clearly they didn't want my money so I left. In which the guy FINALLY said something to me. He said bye. Funny how cheerful he was to be saying bye to me when I didn't get a hello walking in. Why employ people who don't want to get you money? Why hire people who actively make it more difficult to buy a simple glue gun! Even adding a self checkout at least would have allowed me to get both of us what we want! Please hire people that don't mind talking...

When I first arrived in Temecula roughly two years ago, I was required to acquire numerous items of office equipment for my small business. I was historically loyal to Office Depot because they were my first sponsor in 2002 when I started providing small business management seminars. However, over the years, all of the big box stores started reducing their brick and mortar presence as they transitioned to an online business model. With that reduction came less emphasis on direct human customer service. This particular Office Depot proved to be an aberration. While I was passing through the store simply looking at some items, Marquis took an affirmative approach and inquired as to whether I needed assistance. I mentioned something about the store which had bothered me for roughly 4 months, which theoretically most shoppers would not have noticed. He took care of it fairly immediately even though it was not something which would have affected the bottom line. The next few times that I returned to the store, I noticed that this small issue had been addressed. That's the way you motivate long time customers, especially Baby Boomers, to return and be loyal to a big box brand. We're used to personal communication and direct service. Not everyone lives and dies by online commerce. My hat is off to Marquis, who despite his relative youth, provides old school...

If it was an option,ZERO STARS. No customer service and a waste of my time. I walked in hoping to get thank you cards printed for my mother's funeral, but walked out with nothing. When I walked up to the printing service area, there was only one female employee already assisting a customer. I checked in on the computer to place me on a waiting list. At 6:15pm, I received a text stating my estimated wait time was 6 minutes. I replied back, to remove myself from the waitlist, at 7:35pm. I hung out near the printing service area for more than an hour and not a single employee talked to me. The only contact I received from office depot was a few text messages saying one person was ahead of me and that my estimated wait time was 6 minutes. I angrily walked out when TWO employees decided to help one customer who just walked up to the counter, even though they just sent me a text message about 5 minutes prior. Tonight's [rare] visit to office depot was such an upsetting experience that left me so angry and disappointed. It has definitely become a place I CANNOT rely on for any of my...