The Glass Guru — Local services in Temecula

I could not be happier with the Glass Guru! My kids broke a window with a baseball over the weekend. After calling around several places, I was told it was going to be weeks, or even months before they could get someone out to replace it. Contacted Glass Guru, and they were fantastic from the start. Tabatha in the office was so kind, and was able to get someone out to give me an estimate the same day I called! They were on time, as promised, gave me a great quote, and told me it would be about a week turnaround time. 3 days later I got the call that my new window was in and they could have someone out to install next day. Once again, they were on time, as promised, very kind and helpful, and cleaned up after themselves. My window is fixed, less than a week after it was broken! I'm very happy with the service Glass Guru provided and would definitely recommend them, and use them again for...

I had a new glass shower door installed, a large bathroom mirror replaced, and a large mirror on a sliding closet door replaced. Everything went smoothly: The initial contact with the receptionist, the on-site job estimate, and the installation. The Glass Guru was the second contact I made. The first was a large, well-established glass company in Temecula which asked me to send photos, measurements, and details on the job so that they could give me a quick rough estimate by email or phone. I followed their instructions; and was careful to provide them with good input. I even called them to confirm that my information was received. After a week, I got no response, so I called again. They said that they would check my email again, and get right on it. I never heard from them after that, so I called The Glass Guru. I would have saved myself a lot of time if I had called The...

Although the gentlemen up front was genuinely nice and helpful. It was the payment that was really bothersome. I went in to fix a chip in my windshield and I was told it would be 75 dollars. There was no mention of it being more with a card. Also its 2025, rarely do people carry cash anymore. As the work was done and I was ready to pay, the gentlemen told me it would be 95 dollars if I am using a debit card. Merchant services charges for the bank are typically 3% to 5%. But from cash to card at this place...it was a 30% increase in charge. That is absolutely ridiculous.

I would advise this place to have an atm in house so they can accomidate people who dont carry cash, or tell them before the work is being done, that they charge more for paying with a card.

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