ALO — Local services in Town of Hempstead

Not really a review writer or reader for that fact but in looking up the store locations, I decided to read the reviews on this particular location and boy o boy they were not great. Being a woman of color, I was skeptical going in and already had my guards up and yes upon entering the store I didn't not feel welcomed and began thinking the reviews were right. I told my girl friend the same and was completely cut off by Courtney and her super bubbly personality. She not only smoothed me over but she even pitched the idea of me applying to work there and the benefits. She told me about her outfit and all the colors it came in. There was also a gentleman at the register with super curly hair and captivating eyes who was also super helpful. I don't remember his name..uugghh. There was a problem with exchanging my item that took longer than expected but the continous apologies and side conversation made up for it. I ended up leaving the store until my issue was corrected and was texted by Courtney within minutes once they were done. I was given a free bottled water for the inconvenience which spoke volumes for how much these two individuals enjoy their jobs and just being human in these times. Fitting room girl was a little snotty and sent me to look for an item myself on the rack but the overall experience omitted those feelings in writing...

I honestly cannot speak more highly of this store. I cannot comprehend where the negative reviews below come from, but I think they have more to do with the customers’ obnoxious behavior than that of this incredible and extremely hard-working staff. It is my local store and I’m so lucky. Everyone is so nice to me and so helpful. Whatever sizes they don’t have available in store, they are more than happy to order for you, if possible. There are two women in particular that I really adore!! Priscilla is one of the store managers and she is seriously amazing!! She is genuinely happy to see me when I come in and is so pleasant. She is beautiful inside and out, truly. She always asks me how I’m going and makes me feel so special. It’s so nice to purchase quality products and get top notch customer service, as well. Another woman I must mention is Courtney, the visual leads manager. Courtney is so kind and helpful. She has such a beautiful smile and makes me feel so welcome and valued when I come in. She’s a real sweetheart. Honestly, you cannot go wrong with shopping at this store. I love Alo and I love this location!! Thank you so...

I’m not usually one to write reviews but really felt compelled to come on here and shout out one of the sales reps- Frank Chandler. Having never stepped into Alo before and also not having a “straight size” body I was very much intimidated and unsure of what to expect. Frank greeted me warmly and asked if I had any questions and for once I took him up on his offer. I was clearly out of my element but he helped me figure out what size I actually was and suggested I try on a couple of different pullovers and zip ups, including one I wouldn’t have normally gone for on my own. I totally would’ve taken him up on his offer to open a fitting room for me if I wasn’t in a hurry. He was so patient and encouraging through it all and really made the entire experience so much more pleasant than I expected it to be. Thank you Frank- you’re...