RazerStore New York — Local services in Town of Hempstead

Here is the thing, guys. I drove myself three times to this store because I wanted to make a simple purchase, a new mouse, and a mouse pad.

The first time I walked into this place, I was greeted by a young gentleman (maybe he had an Indian background) who was extremely helpful, but I simply did not have all the money to purchase these two items.

The second time I must admit that was a very late Saturday night and the entire mall was about to close; when I walked to the store, the same person indicated to me that the place was already close. Then I just waked away.

However, was the third time that I was really bummed out. I made sure to get there early (I believe was sometime around eleven in the morning of either a Thursday or Friday) and I have noticed that my guy wasn't there. Then, I spotted what appeared to be a couple doing some kind of conference or monthly balance behind the counter, and to my surprise the female worker actually greeted me, and asked if I needed anything - I just ignored her because I could clearly see that she was busy and proceeded to check on my products, the mouse, and the mouse pad.

That is when, as I spent a great deal of time trying to make up my mind on which setup I was going to acquire, the sales representative, who I can only describe as someone displaying a mustache, did not acknowledged my presence in the store whatsoever. Instead, he was just chit-chatting with his buddy about gaming, and other irrelevant subjects.

In summary, my point is that I have to make sure the people in charge of this place understand my point, which is that I have attempted to purchase a product from them three times. At first, I've tried to convince myself that I really needed something that - in fact - I did not. Then, I was struck by one disappointment, followed by another. Now, I've just ended up spending some seven hundred dollars on Logitech products on-line. So, I really need to make this clear as I enjoy the personal interaction we can get by physically walking into a place that has what you need or don't need. If this type of poor costumer care keeps happening, the enjoyment of developing an interesting shopping experience will simply die-out, and the store will follow.

I hope this is constructive enough.

Best...

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