HomeGoods — Local services in Town of North Hempstead

A message regarding an awkward experience at your Port Washington location January 4th, 2023.

My fiancé and I spent a lovely afternoon shopping in Port Washington and Manhasset. We came in for only a few small things and ended up with two cart full of items spending nearly $700. We had a lovely experience with the floor attendants who very nicely helped us look for a “relax” sign.

I was purchasing items to decorate the waiting area of my pharmacy.

We came to resister one where the cashier was friendly. We helped her check us out as we had large items like oversized faux plants and even extended the courtesy of scanning items for her so she wouldn’t have to come around from the register. There was an associate named Susan overlooking the entire transaction from beside the cash register with a sense of interrogation or fear that we were trying to shoplift items in our cart.

She pointed out a set of 12.99 hangers from the bottom of the cart before the transaction had even been finished. The hangers were added to the order and we paid.

Comments were made and we embarrassingly said, we were not trying to shoplift 13$ hangers in a $600+ order. The entire transaction was complete. The cashier was courteous.

Susan then moved herself to an area in front of us near the exit and called out in front of everyone, “was the mirrored tray at the bottom of your cart paid for?”

Again insinuating that we were trying to shoplift items from our purchase. The tray was one of the first items scanned in the transaction.

The women who helped us find the relax sign seemed to come to the register hearing the commotion to console us as though this behavior from Susan toward customers was a common occurrence.

Susan is rude and snarky and unfit for customer service. I have never experienced such an uncomfortable experience at a Home Goods. I have been on a first name basis with the Rockville Center manager for years and have since shopped at the Atlas Park location with delight for years since it opened.

If Susan is so concerned about shrink then she should come around the counter and scan the items instead of having customers lifting heavy items out of carts at the convenience of cashiers.

Our better sense should have told us to abandon the entire 3 figure purchase and go elsewhere. But we didn’t and left with grace.

Susan is an embarrassment to your company and I hope other customers don’t have to endure the awkwardness that she put my fiancé and I under last night.

Kindly,

Dr....

Today is September 3rd 2022. I was there with my mom and she was recording the merchandise to send the video to my sister and ask her what she needs.( my sister was not with us) one of the staff came to her and ask my mom why she is recording. I told her the reason and she was trying to be smart and told me that this is weird that my mom is recording. HomeGoods is a public place and recording is public is not illegal. The problem was not asking questions the problem was her approach and calling recording “weird”. I never had this experience in other HomeGoods location. She was rude and she was keep continuing conversation and call it weird and wasn’t even give up! I will send an email to headquarters customer service. She was not appropriate and she was just keep continuing and saying that we should not record in public. She just ruined our calm afternoon and my mom just came wanted to leave the store and we did. I will not coming back to this location, not because of question but because she called my mom recording weird and was not give up ok conversation. So pity. I wish she had better attitude and easy finish the conversation after I answer the question although I...

I recently made a return at this HomeGoods and had a frustrating experience. I originally paid for two items with my card and the rest with cash. When I requested a refund, they insisted that the entire amount had to be returned to my card—which I understood and had no issue with. However, when I made a new purchase, I handed them a $20 bill, and they ran it through their machine before giving me change.

I’ve shopped here many times before, and this has never happened to me. Yet, I watched a white woman pay in cash without her money being checked. The inconsistency in treatment was glaring, and it left me feeling uncomfortable and unwelcome. I won’t be...