Kohl's — Local services in Town of Smithtown

Worst kohls store I have ever visited.First I waited in line for 15 min to return 2 perfumes which were gifts for someone, but we decided to give something else.After I got to the front I was told I can't return it in the back, and I have to go to the jewlery section.The thing I didn't understand why not a sign somewhere in returns informing customers they have to go to another department.It would have saved me and others sometime.Anyhow I went to the jewlery area and I usually remove the prices/barcode when I give gifts.So one of the perfumes they returned and I couldn't find a recipt for the other perfume.She couldn't scan it so I went and tired to find the same perfume.Then I found another woman in the area who helped me find the perfume.She picked up the same one from the counter and said here it is.I said I know I'm returning that one I need another one as it doesn't have a barcode.She then walks with me to find another one and says I don't know who would take off the barcode.I said I did because it was a present.She said couldn't you have used a marker shaking her head.I said I'm sorry but I removed it.Is there an issue?Anyway she went to the counter with me and picked up both perfumes I was returning and looked at them to make sure they weren't used.I bought them 1 day ago..I mean how much could it be used?I was really embarrassed:(then she said if she doesn't have a recipt we can give merchandise credit because we don't know where she bought it from.It said on the box made for kohls...Anyway I had a bunch of stuff in my hand to purchase I asked them politely to give me the perfume back and I will go home and look for the recipt.I also told them I don't wish to purchase these items anymore.Anyway when I got to the car I realized she never gave me the money back on the perfume that was returned so I went back in to the store.And the told the lady you never gave me my refund.And she said you signed the paper.I said yes I signed but didn't get my money.She said yea I didn't give you any money.I'm like okay so can I have my refund she's like what refund..So they had to look through the cameras so I could get my money back.What a horrible experience and the blond lady in the jewlery cosmetic section was so horrible.God bless...

I would give 0 stars if I could ! The front associates refused to help us find the right size for a shoe but were very helpful to all the Spanish speakers that came in. The only nice associate they have in the front is Michelle she was so nice and helpful unlike the other two wastes of space “working “ with her . Michelle not only helped us find the product in the right size she even helped my mom get back into her kohls app. When we finally finished she asked one of those nasty witches that work with her if they had any kohls cash the only response she was given was I don’t know. Michelle if this is the garbage you have to work with get out of that store they don’t deserve you. If you are white or don’t speak Spanish then you might want to shop somewhere else since most of the front associates in kohls Commack made sure we felt unwanted and I welcomed , with the obvious exception of Michelle. I will be calling corporate...

I placed an order on August 2nd. After 8 days the items didn't move from the warehouse and the tracking number stated a label was created but UPS was waiting for the package. I called customer service on August 9th only to be told there was nothing they could do. I had to wait another 2 business days before kohls will consider the package lost. The supervisor would not issue me a refund, would not even reissue me my $15 kohls cash so I could go to a kohls store and buy the item without spending any more money out of my own pocket. When I called again on August 12th, I was told the item was no longer available...after 10 days,of course it was no longer available. Customer Service and the supervisor were so very unhelpful to a long standing MVP customer. I will think twice before making another purchase from kohls.com. I ordered my product directly from the...