Murphey the Jeweler — Local services in Tyler

Yesterday I was charged to fix Murphy's jewelers own mistake on the SAME earring. The front desk ladies said it wasn't the stores fault b/c the other earring wasn't there to match up. I originally tried to leave both earrings but they said it would confuse the jeweler. I decided it wasn't worth the argument & paid another $59 after being told there would be no charge to correct. Sticking to "The Watchmaker" on Hwy 110. Very disappointed b/c the store was in a convenient location. And for the record, the only phone calls I received were calls to tell me my earrings were ready (from the 2nd repair) to be picked up. I knew they would scramble about the error and chose not to argue about having ito pay twice...

Stopped in to find some spring bars and to ask about a repair on a ring. Lady acted like she did not want to be bothered helping me. I purchased from them before but no more. It was not like the store was busy, there was only 1 other customer besides me in the store. It is amazing how kindness and customer service is a thing...

Absolutely amazing! No hassle !

I called to get help with a unique gift and as you can see they are tiny!

I am not from the area - I called to ask for help and Ginger was so kind and caring.

The gifts are being customized and will be back before Christmas!

It’s worth checking out SBJ for...