Whataburger — Restaurant in Tyler

I’ll be completely honest with you. I left on break and I’m one block from this Whataburger I went through line. I was the first one at the intercom I put in an order for one spicy chicken sandwich. I come around the corner and I waited for almost 20 minutes. That’s 20 minutes of my break that I’m not even supposed to be taking because I’m not supposed to leave the property to get just to Get one spicy chicken sandwich I literally just got back to the hotel and I was gone almost 30 minutes for one chicken sandwich. I’ll be honest with you. Y’all need to have managers on Night Shift that actually keep these people doing their job with the quickness and not slow playing. I literally just almost lost my job trying to get a chicken sandwich Through the Whataburger drive there because people are in there, slow plan. I literally watched a hamburger with bacon sitting on the counter for more than 10 minutes, and I thought I am so glad that is not my order Look Night Shift Whataburger needs to get their crap together if they’re gonna be open 24 hours Because because the general manager or the manager is not there doesn’t mean workers in there can slow play told me it was gonna take two minutes three times and then he finally said it’s gonna Be five more minutes I said five more minutes I said dude I gotta go. I’m at...

I just left this location. No one was out front so I said hello and a man came out. He was more interested in taking to someone on a radio. Then I said I just want a small drink. He told me the amount and said the the receipt will be out in a sec and walks back to the kitchen. Wow leaves me paying with my card. Bad customer service. This is not the first time though. The other guy stood there and looked pissed that I was there and didn't say thank you or anything. Will not be back. I work right by y'all, but I will take my business to the one I. Beckham. They are so friendly there and really care.

I came back on here to see if management would apologize and if course not. Do y'all don't even care. By the way, I went back again to use the restroom and no one was up front. How do y'all know when people are waiting...

Manager is rude, can't make simple orders and can not handle the stress of working overnight. Then argues with you over the phone which causes food to get cold then refuses to fix issues. He might be the rudest person. He is not fit for anything customer facing or dealing with food safety. If you want whataburger then please drive to Troup hwy and Shillh, or further down to The Cumberland shopping center. They will treat you well, and wont mess up a simple order. I can't believe that whataburger hired this person. Can't even offer a refund, but wants to say I can come back later for a meal when I needed to eat then not another day. Do not eat here, do not get delivery from here, and do not support a place that treats others like this. By the way my delivery driver was absolutely fantastic. This manager reeks of...