Nothing Bundt Cakes — Restaurant in Tyler

We use Nothing Bundt Cakes for work as well as personal events. Today was my daughters baby shower so I ordered 5 dozen bundtinis. Not sure if it’s new management or new owners but they were not friendly with their new staff they were training while we were all checking in. Then when my order was brought out, I asked for a bag so they didn’t slide in my car. Was told I would have to pay for a bag. Ok not a huge deal since pries are going up everywhere. But I already paid more for these bundtinis then I did a few months ago. I didn’t need a fancy bag, just a bag. I asked how much so I could get money (again not offered a paper or plastic bag to serve the purpose of not sliding around) but I made the comment that I didn’t come prepared since they’ve always provided a bag before. The guys response was, “ you’re the reason we can’t provide bags anymore since you don’t bring them back!” Thank you sir, I will not be back! The quality of your product does not outweigh how you treat people. Kindness...

Very disappointed in the service I received when picking up my order for Thanksgiving. I spent $90 on three boxes of bundtinis that I ordered online. I love these and so do my family. I have a card where I should get a box of bundtinis free so when I take my card in because there is no way to use it online which isn't a ME problem, that's a problem with their website not listing that option. So, instead of removing that cost of one of the bunditis the young man just said you could get another box, but I already had three dozen, which was plenty so he then told me to save it and use it next time, really? It's too much of a bother to remove it from what I already paid for? He gave me my order and expected me to carry it out without having put them in a bag, so I had to ask for a bag. I have never had an issue with anyone at this location until now but this has rubbed me...

I’m horrible and NEVER google a places closing time!! I’m not from Tyler and drove an hour just for these cakes for a co workers birthday!! It was 6:58 PM and I called and said “I’m like 5 minuets away, is there anyway you can stay open for!? I gotta get some cakes for a coworker” The sweet lady said “yes mam what would you like?!” I told her what I needed, and hurried to their location!

I was walking up and another family walked up and was so disappointed (it was 7:10pm) and I peeked my head in the door and said I was the one who ordered a dozen assortment, can y’all PLEASE also help this family!? All the ladies said absolutely!! NBC you saved the day YET AGAIN!!! I have NEVER experienced such amazing customer service!! The sweet girl even helped me out to my car!! I wish ALL places had this amazing of...