Marble Slab Creamery — Restaurant in Tyler

Where to start. When we first talked through the door, the first thing I noticed was the overwhelming smell of sour milk. Followed by the hammer fisting of my face with the smell of bleach. ( presumably to hide the milk smell) As someone who's managed restaurants for over 2 decades I found gross but not a deal breaker. Then, a person with large cheesy sunglasses walked in the front door, behind the counter and proceeded to start tasting ice creams, all without washing his hands or wearing gloves ( later small talk with the cashier revealed this was the managers son appearently) I proceeded to purchase my ice cream for myself and my guest and looked around for health inspections and food safety certificates. I could find NO recent health inspection which was a red flag for me, but even scarier than that was the expired certifications for what I can only assume are the owners as their names didn't match the name of the GM. I later watched to go orders get made and instead of bagged and put somewhere separate, ther were placed back into the cooler alongside the ice creams for public consumption, all after gives had been removed mind you. There seemed to be one competent individual there on this particular occasion named heath, or maybe hank. I came on the recommendation of multiple guests of my establishments who had met a male manager with a ponytail who they spoke very highly of. I cannot speak for him or their experiences. Only that food safety is clearly bottom of the list here and that heath ( or hank) at...

I LOVE marble slab. Has always been a favorite of mine but today, I am disappointed. I was NOT greeted when we walked in; she rolled her eyes and asked us what we wanted rudely. It was 8 minutes till close so she was annoyed. Name being Lilyssa. I asked for a 1 scoop and she did half of what it’s supposed to be. When I asked for toppings, she rolled her eyes and poured bit scooped toppings because they didn’t have spoons. My boyfriend orders his. He did the same, 1 scoop, she mixed his toppings and put it in a kids cup. Didn’t ask if he wanted a cone, he did. And threw away the extra ice cream that didn’t fit because he ordered a 1 scoop not a kids. They were rude and I will not be back, this ice cream is WAY to expensive to not get what I’m asking and paying for, and to be treated crappy, it was not closing time. Actually I will be back to a marble slab, just not this location. I’ll wait till I’m on...

My fiancée and I went in to what appeared to be an empty store (mind you the store was still open). While we were reading the menu and trying to look at the flavour options, three people came to the front and we were immediately bombarded (by all three) with questions about what we wanted. It was as if we were being rushed to order without time to figure out what we actually wanted. The entire staff working at that time was unwelcoming. My fiancée went in to ask them for a bowl for my cone, and was given dirty looks by the person manning the counter. We sat in our car to eat our ice cream and watched all three staff members disappear to the back until someone came back to the front after another...