Louis Vuitton McLean Tysons Galleria — Local services in Tysons

To Whom It May Concern; My husband gifted me a scarf, but I rarely wear a scarf. So, on 01/20/2025, I decided to go to the Louis Vuitton Tyson Galleria store and try to exchange it for another item (a handbag). “Of course, I would pay the difference!”. When I got to the store, I waited about 15 minutes, and then they referred me to a client advisor. She was so sweet and patient. I proceeded to show her the scarf; very carefully, she checked the receipt and inspected the scarf. She asked me “what I would like to change it for, and I responded I would like the (ALMA BB). She looked for the purse and showed it to me. It was spectacular; I fell in love. After a while, we went to the register to proceed with the exchange of the items; after waiting a time, the client advisor told me that she needed the approval of her manager to do the exchange on the computer. Then, the manager, Rose, came over and started double-checking the scarf, like a diamond space by space and thread by thread; after she had taken 2 or 3 minutes to inspect the scarf, the manager left without saying a single word. We waited a few minutes, and the Manager texted the client Advisor on her cell phone, saying she couldn’t do the exchange for me. I proceeded to ask why not. The client Advisor responded, “I don’t know; the manager didn’t give me any reason, even though she was surprised. (Are you serious? She took 3 minutes to inspect the scarf in front of me, and she couldn’t even take 5 seconds to tell me that she wouldn’t accept the exchange and not even give me the reasons?) “very professional”. So, I told the client advisor to call the manager and have her come over to explain why she couldn’t do the exchange. I waited another 5 minutes. The manager came over to our register with a forced smile and said: “Unfortunately, I can’t proceed with the exchange because the scarf is USED,” I was in shock, and I responded that I had never used the scarf and had just opened it five days ago. Then she said: “It is obvious that someone used the scarf,” I stressed again that I or anyone else had NOT used it, and I proceeded to ask her how she knew someone had used the scarf without proof. Then she tried to retract and change the words “ Used” and say the scarf was in bad condition. Then I said: show me where or in what part of the scarf is used and in bad condition. She said: “it had some lint and wrinkles in it,” but those lint particles were part of the scarf's material, and the wrinkles she was referring to were from the lines that are affected when they fold the scarf. She never gave me actual proof or reason. By then, we had already exchanged many words, and many customers were looking at us because of our conversation. One more time, with a loud voice, she said that she would NOT do any exchanges because the scarf was in BAD CONDITION. All the customers started looking at me as affirming that the Manager was right and I was not. After that, she just walked away. Really, at that moment, I felt devastated, disappointed, and very frustrated because she made false testimony against me, “saying” “I was trying to return a used and in bad condition scarf” in front of all the Customers who were there at that moment, making me feel like a liar and fraudulent person. I didn't want my refund; I just wanted to exchange the scarf for a costly purse. I don’t understand, I thought. On the other hand, the client advisor was surprised and only apologized to me. Finally, I grabbed my belongings and left disappointed that day. I was sorrowful because no one had ever treated me that way and raised false testimonies about me in front of many people. Now my questions are: Why did the client advisor not see the scarf used and in bad condition? Why would she waste her time helping me make an exchange, knowing that her manager would not accept the scarf used and that it was in bad condition? SECOND PART AND 3rd👇🏽in the picture/ no more...

Earlier this month we bought a LV bag as gift for my wife for her birthday and my son picked up almost two days before the celebration. After opening her present my wife indicated that she wishes to get another style that she prefers more. We went together to return it and get the other bag that she liked also from the same store. Shockingly the store manager, Mr. Dennis, rejected to return it and insisted that my wife has used the bag which was a very serious insult that came like like a real shock. Given our educational background and professional standing we were simply flabbergasted and could not believe we are in an LV store and in Tysons II. This was in spite of the fact that bag has all the wrapping and plastic on the metal end of the zipper..., it was also obvious from the receipt that we picked the bag only days ago, and my wife and I tried to really see any signs of damage or change but there was none. The assistant manager, Ms. Lindsay, simply repeated whatever the manger told her with no attempt to understand her customers. We honestly did not find any explanation other than it could be a poor case of of prejudice against certain perceived race of ethnicity of them. To make things worse, when my wife called LV customer service (1866vuitton), they simply said: why do not you take it to another store. To me this was a horrible hands-off customer service specially from a store brand that considers itself to be elite. Anyway, believe it or not we simply did just that and the other store took the bag, no questions asked, and that experience was very pleasant. We also have used the LV in Bloomingdale before more than once and had good experience with them. However, it remains the case that LV of Tysons' II is an awful place with a manger and assistant manger (Mr. Dennis and Ms. Lindsay) who simply do not belong there or in any high-end or store or a place where they interface with people from different backgrounds. I certainly will never go there again and would never recommend it to a friend. I am also truly disappointed at the customer service line (1866vuitton) and LV that it did not elevate the matter for a proper action...

I have been to this multiple times and have only had one good experience with an employee who I believe no longer works there. The staff were very rude to my father who has an account with LV and has gone to this location several times. First of all, the staff are so rude, and judging, and it feels like they are being forced to do their jobs. Whenever I asked them for something, they acted so bothered as if it was not typical job responsibilities. I never said anything to the staff because I understand that everyone has their own lives and we don’t all feel good always, however, the complete rudeness and unwillingness to help (from the staff), has happened more than three times now. I walk into the store, usually, with a purchase set in my mind and I expect to be helped when I need details regarding a certain size or a style. Most of the time, there is not an available employee for a long time. If/when I am helped then it is not a satisfactory experience. It becomes a problem when the individuals who work there cannot even kindly help you. Once, I was asking about a shoe size, and the employee who I did not notice was already helping someone somewhere else, just ignored me and said “Talk to someone else.” I am not sure if there are alternative motives and/or prejudice towards me, perhaps because my cultural background is a little different but I just do not understand it. How is it possible to experience rude behavior and off-putting actions from this store multiple times? I left this store satisfied once only. It was when a blonde, Russian lady whose name I forget helped me out. She was so sweet and put in effort, gave her opinions regarding the options I was deciding between, and made small talk. She is what an employee at this store ought to be friendly, and sociable. With that being said, I can only hope that the staff can be a little be kinder and more patient with the customers...