Wells Fargo Bank — Local services in Tysons

I went in for just a few minutes this past Thursday(Dec.15th), but it was heavenly. That few minutes just made my day a little better. I went in and was nicely greeted by Evelin Espana(who I also remember her for her great service at the Springfield Plaza Wells Fargo). She asked me what she could help me with and I told her, I was just taking out some cash. She motioned me toward the tellers desk, saying, 'oh please!', making me feel so welcome. I arrived at the tellers desk where I was warmly received by Zane, and also given practical information that I needed, as I performed my transaction. He smiled at me, as he warmly told me to have a great day, as I was leaving. I passed by Evelin, who told me to have a great day. Another female employee(tall, slender that was sitting at the table with them, smiled at me as I passed by(those little things mean so much to me). Anyways, a few minutes later I have to go back in to take out more cash. I meet Amy this time, who has given great customer service to me, quite a few times. As she is has the cash and envelope ready, I for some reason start to reach for the envelope and cash, to put the cash inside of it, myself. She insists on doing that simple act herself. She says, 'I want to put the cash inside the envelope for you. I do it for everyone, and so, why not do the same for you?'(paraphrased). Good feeling continued. It was...

Wells Fargo sucks. They are a grubby money hungry organization. I have had a some money problems this season, and as a 30+ year client they are refusing to refund my over draft charges. What a smart way to handle people having money issues, take more of their money. "Oh cant pay your bills?.. BOOM, more bills to pay! HAHA you owe money you cant pay to other people, BOOM, now here's $70 more added to your debt!! HAHA we gets our money!!" All Wells Fargo cares about is money, not clients. Stay away from anything Wells Fargo. Don't bank with them, don't trust them.

If someone is high risk for over drafts there needs to be a separate account for them, where they are charged $50, $75 monthly due to being a high risk. Charging people who occasional run into money problems and them treating them like they do this all the time is just plan scummy. But banks wont do this.. cuz its all about money. They can make more from not refunding their clients and value the short term dollar over...

I have been a Wells Fargo customer for many years and this is the best service i have received for any Wells Fargo. Zohal Sharif was excellent. I came as the bank was closing Zohal still took the time to address my questions. She asked me to come the following day and sheduled an appontment for us to meet to close this issue i was having. She promised to call me the morning of the appointment to confirm some information. Zohal kept her word and she called me with accurate information (all documents i meeded to bring to resolve and close my issue). I live in Falls church and wasnt able to resolve thos issue there. Zohal was able to pull it off… She...