Rally House 32 East — Local services in Union Township

This is a nice store with a huge selection of merchandise for any local sports team! I love their apparel and have been to this location multiple times. However, I just went today to look at Bengals gear as it’s an exciting time to be a Bengals fan. When I was checking out, the woman behind the counter said “This stuff is driving me crazy.” I asked her what it was and she said “All this Bengals stuff.” I stated it was an exciting time for the Bengals and I was excited for our team too. She stated that she was not a fan of the Bengals and I just brushed it off because I really wasn’t bothered by it. She then continued the conversation by totally bashing the Bengals and began an argument with me about how bad they were. I was in complete shock and didn’t understand why this conversation was even happening. I’m all for healthy competition and difference in opinion, but I think it’s pretty ridiculous to create a legitimate argument with a customer about a team that the customer obviously supports. I’ve worked in retail and I’ve never thought to create an argument with a customer if I don’t agree on what brand they’re buying. It’s probably not a good idea for her to work in a Sports store that supports local sports teams if she doesn’t stand behind the product. This is the only issue I’ve had, every other time has been great. Just an unfortunate experience to have there because their selection of...

Online ordering is full of bugs and a horrible experience! After 10 attempts to do in-store pickup on items their site said were available, I decided to see if I got the items ship would the order go through. I selected 3 Day Shipping but, their site defaulted my shipping to Standard (their error not mine). I called Customer Service telling them what happened and that I would be more than happy to pay the additional $9.99 for expedited shipping since I needed the items to be here by Christmas but, was told the only thing they could do would be to refund and reprocess my order. Being that my order was for a large amount of money and since the refund would take 3-5 days to post back to my bank (the original amount came out immediately), I asked if they could give me a credit for the original amount and then I’d reorder and pay for the shipping while I was on the phone with them (that way I’m not charged such a large amount twice). They said that wasn’t an option and that the only thing they could do was refund my order and offered up no real solutions to the problem they created. They were basically no help at all unfortunately. I highly recommend only purchasing from in-store. It’s a shame that customer service really is a dying, we’ll...

I had an absolutely fantastic experience at Rally House Eastgate, and I’m thrilled to give it a well-deserved 5-star review! The staff was incredibly friendly, knowledgeable, and eager to help, making me feel welcome from the moment I walked in. They went above and beyond to assist with finding exactly what I needed, offering suggestions with genuine enthusiasm. The store itself was spotless, with every section neatly organized and inviting. The merchandising was top-notch, with products displayed in a way that made it so easy to browse and find my favorite team gear. Everything was clearly labeled, and the layout flowed perfectly, making shopping a breeze. Rally House Eastgate nailed it with their stellar staff, pristine cleanliness, and exceptional merchandising. I’ll...