GameStop — Local services in Union Township

I gave it two days for this to be corrected before deciding to leave this review.. I was very hesitant about purchasing a used xbox...first thing I did was call the store to speak with someone directly about any questions I had regarding the purchase, return policy, condition of the used or refurbished xbox units available, etc...I called and talk to Jake, he was polite-ish enough answering my questions..when asked which was the better option between used or refurbished, he said used...mistakenly trusting this, I asked him if I was able to purchase it over the phone..he told me that I had to go online and order it that way..which I thought was strange but did so anyway after letting him know I would be submitting it within the hour and please pick me out a "clean" used xbox..well..... I purchase it online as I was told, my husband picks it up. When it arrives, I am instantly disgusted with the filthy condition of the item..it was gross. Brown from dirt, I literally had to wipe it down before deciding to touch it further..so after doing that; I hook it up...it runs so incredibly slow..I understand this is a used and older item (xbox one, which we already own one but wanted another) anyway..if all this wasn't bad enough, the xbox had all the previous owners information on it, plus another persons account..so the employees sold me a disgusting xbox with the previous owners account information still in the game. I was shocked. Not only would I never trust selling them anything ever again...it gets worse.. When I paid online like I was instructed to do by Jake, I pay 203.78...right after I receive this nasty item with unbearably slow performance, the previous owners information and all their loaded games, I go to the store immediately to return the item. They cannot seem to match the return price I paid online to the correct dollar amount in their system which I understand from my experience in retail so told them that its OK if its a few dollars less than the 203.78 or not exact bc I get it. Anyway they can't figure it out so ultimately after calling the DM, they all decide that there is an online deal, and an in-store deal and the outcome of the return would be 184.66....needless to say I am not happy about this entire horrible experience. They completely ripped me off $20+ after being TOLD by Jake to go online to purchase their IN-STORE item..then returned the nasty thing the SAME DAY and they actually had the audacity to refuse to honor the return for the amount(or dollars close to) that I had just paid for it less than 2 hours prior. I will never be back. I filed a complaint which I was expecting to hear from the higher up about but after giving it a few days and they decide to ignore addressing and correcting this absurd incident, here I am. I have worked and understand thoroughly the retail process and this was handled so poorly, I have never had a worse experience at any other retail location ever. If it wasn't bad enough, Jake proceeded to compare the purchase to something like ordering a "buy one get one" and trying to do a return to get more money back than what I paid. Completely insulting and actually a very ignorant comment considering I paid 203.78 for an item I picked up from this store after being told to do so online by this stores employee, then they refuse to refund me the amount I paid bc they couldnt figure out how to do it so decided that a refund of 184.66 was good enough for them. Kelly was helping and did her best trying to do the right thing but ultimately Jake decided he would insult me by accusing me of trying to get more money returned than what i paid and ripped me off $20 instead. Good luck buying or selling from this place and make sure that you remove all your personal information from anything...

Bought a "new" game for my nephew. When I took the game out of the bag to wrap the present, I noticed that it was either used or a "new" copy that didn't have the factory shrink wrap on it. I clearly didn't want to give this to my nephew so pivoted.

I went back to the store to explain the situation to the manager (who was both uncharacteristically condescending for an individual employed at GameStop), and had the audacity to essentially call me a liar as well. I was so offended, is this what GameStop promotes as acceptable behavior? Incredibly rude and unprofessional. Made false accusations that I will be escalating beyond "his" store. I told the employee to review the footage, as I know what he gave me (I have to take his word for it that he reviewed footage, says he pulled it out of a certain drawer but won't show me the footage and this doesn't prove anything).

TLDR; I'm sold a game that was supposedly new (but wasn't), and what should have been a simple return due to their negligence evolves into me, not ever shopping at a GameStop again.

Complete scam, lowest of the low, avoid...

Sales Associate was not interested in helping me (I can be A LOT, I am aware of this). I asked about Xbox One remotes, accessories, and Nintendo Switch games. He just pointed, and spoke so softly I couldn't hear him. Store was not empty, but not busy. Idk he might've had a rough day; or maybe I'm older than I realize. I've always worked in customer service & I believe that it is an actual service provided by employees. Has this concept gone with newer technology & less interaction with others, COVID-19, or time? That does not mean the customer is always right, it's helping a mom find a game her child wants or would like, it's anticipating your customers needs, it's pointing them in the right direction if that's what they needed. And it's all done with a smile on your face, even if the customer is not nice. **IMHO it's a regular video store without any excitement or even signs of life - feels cold. I was not treated horribly, it's just the past few visits have...