Firehouse Subs Eastgate Mall — Restaurant in Union Township

When I entered the store, there were four employees behind the counter—three male and one female. I inquired about using a coupon from the T-Mobile app, and was told that the store did not honor any coupons from the Firehouse Subs app or from T-Mobile. The staff claimed they had no control over the Firehouse Subs app or its promotions.

After eventually getting the app to function, another employee told me that placing the order through the app would result in a wait time of at least 10 minutes or more. I then asked to speak with a manager, only to be informed that the individual I had already spoken to—who had been standing nearby the entire time—was the manager. He reiterated that they had no control over the app and seemed unconcerned about the inconvenience.

The staff's attitude throughout the interaction was dismissive and unhelpful. There was no effort made to find a solution or to show any care for customer service. Frustrated by the lack of assistance and refusal to honor the promotional offer, I left the store without placing an order.

This experience was extremely disappointing and has made me reconsider visiting Firehouse Subs in the future. I hope this issue will be addressed so that other customers do not encounter the same level of indifference and lack of...

Unfortunately I had a terrible experience at this location. My father had never tried them and I had received a free sub card that made it enticing to try. The free sub was issued by the corporate office marketing department. When we arrived we placed our order and when I presented the employee, who was wearing earphones, the card he said he couldn’t take it because it didn’t have a signature. Now I’m not sure how he could ever confirm the identity of a corporate office signature but he refused to accept the card. Then another employee was talking under his breath about my feelings towards not accepting the card. He eventually stated “you don’t have to eat here” and then the cashier said “we don’t have to serve you”. No one raised their voice and no vulgar language was ever used. It’s a shame a business would refuse to accept their own coupons and then tell the customer they can go elsewhere. Poorest customer service I’ve seen from a restaurant. If this is how they treat customers company wide I’ll never eat...

I am hoping to change my review after the owner contacts me as I have already filed a complaint with corporate. However that is contingent on the owners customer service. The manager, Jacob was extremely rude when I called to see if they could fix my messed up my sandwich. He acted like I was just trying to get a free sandwich and kept talking about the receipt which I told him several times he can see the receipt and take the sandwich back. I have a dairy allergy and can’t have a ton of dairy and they put double Mayonnaise on my sandwich and the manager was SO rude. His customer service was horrible and I didn’t even get to eat the sandwich. Since he wants to act like I am just trying to get free stuff I am going to save the uneaten sandwich for as long as it takes to give it back to the owner and I want a full refund and apology from the manager, Jacob. Jacob clearly needs better training. Not good representation...