CHANEL FRAGRANCE AND BEAUTY BOUTIQUE — Local services in Upper Merion Township

The utter WORST experience ever!!!! My husband bought me a Chanel bag as a surprise and to my surprise it was the wrong bag. When I went to exchange it the store manager named "Zero" (that is what she said her name was) refused to exchange the bag because she said it was unsellable because I touched the bag. This was a racist statement. I had all the original packaging and the bag was just removed from the box once I received it and modeled in the mirror. When I realized it was the wrong bag and that I did not love it I just wanted to exchange the bag for the one I wanted. This is my first Chanel bag and I am heart broken. All the manager did was give me a card to call customer service and said they have nothing to do with Neiman Marcus besides renting real estate from them. The manager was very nasty and condescending to me to say the least, she was very smug and said she makes the decisions and exceptions and she wasn't going to do anything. I have been a loyal customer to Neiman Marcus and trust them with my luxury purchases I have never experienced such disrespect and horrible customer service. I am appalled that a brand like "Chanel" would allow such behavior to their customers. All I wanted to do was to exchange this new bag for the bag I had my heart set on. I have spoken to their customer service and am awaiting a call from their Corporate office. This needs to be rectified, what a dreadful experience from such an Iconic brand. My skin color should not be a reason for a bag to be unsellable, I had to touch the bag to remove it from the box and wrapping. The manager also told me they are paid "well" from Chanel to send out bags, I told her this is what I received in the mail in this condition which looks perfect to me. She laughed at me being smug and put the bag in the wrapping and box and told me to call customer service that she wasn't doing anything. She is not fit to work in such an establishment with...

I came into the store today to restock on some of my essential makeup items and see what new things I can grab. As I walked in a blonde associate greeted me but also looked me up and down in the process with a very judgmental look. To picture me I’m wearing converse and I’m dressed a little grungy today, but make no mistake I have many designer items in my closest. After she judged me she proceeded to tell me not to walk into the area I was going to (I was headed straight to the makeup) because they were having consultations with some clients and she didn’t want me to disturb them?? Okay… I’ve worked in makeup retail in the past and I would never do that to a potential buyer lol, I was about to spend a couple hundred dollars in that store. Not really a way to treat someone especially when there is 10+ other stores in the mall I can go buy Chanel products. I turned around and said okay I’ll shop elsewhere. And that’s exactly what I did, I bought my Chanel at a different store. Hope you guys made sales goal today — if you didn’t know that it was the blonde...

I am very disappointed with this Chanel Fragrance and Beauty boutique. The blonde lady who calls herself the boutique director is the most unprofessional individual I’ve ever dealt with. From the way she treats her employees to the way of expressing herself. I went asking for a specific pair of sunglass and she laughed out loud because they are sold out. Instead of assisting me verifying if they were available in another boutique, she just turns around and starts PULLING the employees around her by the arm, asking for help while they were all busy with customers. She then proceeds to tell me they’re short-staffed, that another lady with glasses and foreing accent will assist me, but then says, “she’s with a client and a bit slow”. At that point I had enough and decided to leave. I feel bad for the members of staff and any other shopper that needs to deal with this level of...