Express — Local services in Upper Merion Township

Why do they make it so difficult to be a customer here? I got some gifts for Christmas that I was trying to return and since they only take ONE non-receipt exchange a day, I've had to go back multiple times to get this resolved. And because I didn't have the gift receipt, they will only issue an exchange in-store, not store credit. That would be easy, if I loved their clothes and could find pieces to exchange. Unfortunately, I think the quality and style of their clothes has gone down since a couple years ago, when I used to buy almost all of my clothes from them. The last manager was very helpful in taking care of my last exchange, but that's after I had been in the store 3 times since December. This isn't the first time I've had trouble returning something. PRO TIP: Make sure you have your receipt if you...

The return policy is too short (30 days), making it even more limited for making purchases online since it's based on their ship date, not when you receive it. I wanted to return 2 out of 6 items and went to the store, who said there is a grace period for online purchases. Called customer service, spoke to two employees, and neither would complete a return - stating it was past the 30-day return period and that there is no grace period for online orders. I've been a card holder there for many years, but this return policy and poor customer service is the end of that. I'll spend my...

Look at their website, most of the items are from third party and their own items are so overpriced for the quality. They deposited "cash" into your account now and then to attract purchases while if you are able to take advantage of a great deal, they cancel your orders randomly. Additionally, their order online pick up in store service is a joke, inventory is never accurate and they cancel your orders again. Once you have a few canceled orders, they lock your account that your orders will never go through. Their customer service only wastes your time instead of solving...