Craniologie Vail — Local services in Vail

Hello everyone! Wanted to take a second to write a review for Jamie at Craniologie!

I live in Denver, CO but am originally from Houston, TX. My parents decided to visit me and wanted to go to Vail for the Oktoberfest! I wanted to make this trip special since it was the first time they had ever visited me in the 6 years I have lived here. The great thing about Colorado is its breathtaking nature! My parents unfortunately are not very active or outdoorsy so I wanted to get them outside doing an activity but didn't want to send them to the hospital haha. I decided to purchase the 'Vail Tour' on electric bikes. I was so pleasantly surprised by how much fun we all had!! Jamie, our tour guide, took us through the town but also took us on a bike trail that showed off the mountains and nature of Vail. He was very knowledgeable about the area and what makes Vail so special and was very patient with our slow moving passengers. It helps visitors see the parts of the town that you wouldnt normally see if you do not seek them out. HIGHLY RECOMMEND!! Jamie made our tour so special. My dad said "I wouldn't have considered doing that before but I will look into an electric bike tour in every new city I go to." 5...

My son forgot the thumb screw for our GoPro camera. I went to a few stores to purchase a new one so that we could capture our day of skiing at Vail.. I was told to check Craniologie! When I went in I was immediately greeted and explained my dilemma. Mackenzie the sales associate began to give me options as they did not have the screw for sale sold separately. My options were to purchase a full accessory that included the screw, which I was ready to do. After trying to find the least expensive accessory and one that we could use in the future, Mackenzie went above and beyond! She located a out of date/old accessory that did not fit mine or any current GoPro cameras, and something that was (to use her words) "never going to sell." She opened the package handed me the thumb screw and said "enjoy the day with your son!" I WAS BLOWN AWAY!!!! After repeated attempts to pay, she refused. Now, because of her kindness, I have plenty of video of my son and I skiing Vail for his first time on a bluebird day! Thank You, Mackenzie and Craniologie! The next time I'm in Vail, Craniologie will be my go to store for helmets, goggles, and more! It will also be the place I send...

10 stars.

My first Google review because the customer service is beyond anything I have ever experienced anywhere. Craniologie made multiple calls and orders to the helmet manufacturer in ITALY for me to make sure I found the perfect helmet, then, at no cost OVER THREE YEARS LATER, FOUND ME THE REPLACEMENT PART I LOST (the helmet did not break, I lost the foam inside earpiece).

Most companies would say "buy a whole new helmet" or "not our problem" but Craniologie again made multiple calls and shipments to the helmet manufacturer IN ITALY to make sure, AT NO COST, I got the right replacement part. They even sent extras.

If better customer service exists anywhere, I...