Xfinity Store by Comcast — Local services in Vernon Hills

I tried to connect WiFi and Cell Services, spoke with Brandon, first able I mentioned that I have been dealing with Xfinity -Comcast before and I don't want to have any bad experiences like ( collections), I want to buy a modem, router to by compatible with Xfinity- Comcast, I was diligent to stop by Best Buy before I took some pictures of routers, then I showed a pics to Brandon he pointed out which one he recommended. I bought it. Try to connect WiFi and guest what, I have to deal with a mechanic answer machine, and.... 3 people from technical support, all are located in a different part of the worl... I went back to Xfinity- Comcast, I Spoke with a "Team Leader", not a friendly man. Maybe it's just because I am a Latina, and I have accent? I don't know!!! Now Xfinity- Comcast don't have a main phone at the store but every "sales person"( Not a Sales Representative), have a cell you can contact by text or call, mostly they don't answer specially if you leave a not friendly voice mail. After all, I was thinking about and I tried to give another chance to.... When back, Brandon confirmed that the router works, Box said Xfinity, he asked and showed to the manager I was happy to hear that, Yeah!!! I switched my cell phone service with Xfinity as well. I told Brandon I have a very important information on my phone it looks like I am lien, but I don't. ( My phone it's a Motorola, not and iPhone 17, hahaha. But the info didn't transfer complete like I expect, then I have to go home and do it myself. I was at the store for almost 3 hours...Go home relax waiting to connect the WiFi and.... Didn't work at all. My son who born in USA had to deal again with the a mechanic answer machine again....almost two hours, and guest what, router wasn't compatible, I have to buy just one that have incorporated router and modem, Just that! it sounds simple for most of the customers who deal with this before, but what about a women, I am 55 years old, who lose my job "because- Pandemic" ( I have a lawyers involved), need a internet to find a job and pay bills, etc. I cancel all services, Brandon write the account and password. I went back to T-Mobile, my original provider, and after, the representative, transferred all data, erase all info I have from Xfinity-Comcast, and try it to cancel my service, the Account number and password didn't work, again I am trying to connect with Xfinity and again dial 1800... Deal with same mechanic machine, one person, transferred to another and to another and to another! Finally I got the account number and the pin. The guy from T- mobil type in the system first account number and second password. I don't want to lose my cell number and now I have 2 cell phones. Still dealing with. Hope I will have a full refund of money. The time they don't care, but at least I spent 4 days. I am...

We had horrible experience in this store today 4/10/21. My mother in-law passed away in Dec. 2020. Her account was closed after we paid $2.25 balance in 2/12/21. However, we still received the bill that was sent to her. We showed the store manager the bill of April showing $25 due. After long time reviewing, the store manager said the $25 was charged because of our Feb. credit card payment of $2.25. She said the credit card payment was rejected and she want us to show her our credit card statement. She was so confident for this. I have to go back to my car to get a phone and login to the bank account to pull the statement. It was clear the $2.25 was paid to Xfinity in 2/12/21 on the credit card statement! When I returned to the store after 3 min, the manager said that I have to follow the line for simple showing her the approval of the payment! After another 30 min wait, I walked to the manage and showed her the bank statement in March for the $2.25 purchase, then she wanted to see the statements for April and Feb, then she wanted to see if we had any credit amount in March again, after another 20+ min search, she cannot find any evidence for bank rejection of my payment! Then she was very ruled to tell us nothing the store can do for helping us!!! I do not know what she had lied to us by telling us $25 balance was because of payment rejection penalty. The bank statement showed my payment $2.25 was processed successfully. She always tried to find the problem on customer side, unfortunately, the issue was on Xfinity side! This is 3rd time we went that store and told them to close the account. They just did not do it appropriately. I do not know why. We finally called Xfinity online support to get it resolved (I hope it will work this time). This store manager has a long way to go for improving the way she treats the customers and being work professionally. Hope she and her store can do better and responsible job...

I went in just to pick up equipment and was told that the plan I was put in was wrong. I was adviced to call Comcast and cancel my plan so that the sales person could put me in the correct plan. Not only did he give me a plan I do not want. Now I'm unable to get back to the original plan that I had.(the correct one) at the same price because I'm no longer a new customer. I was lied to just so he could get commission im guessing. When I kept asking him to explain the service to me he was unable to and just kept saying he would take care of me. I'm am extremely frustrated with the experience and would rather cancel my service at this point. He is a very tall, skinny, young man. I do not recommend going to this location for anything besides dropping off or picking up equipment. There is not even a direct line to the store for me to complain to his manager. But I do hope this post gets back to him. His services will cost you to customers. Count me as one.

I will say there was a Hispanic female employee who when I walked in just acknowledge me with a "hi" and then continued to walked past me to help a group other Hispanics who walked in after me. Maybe if she would have helped me I could have just picked up my equipment like I told her I was there for. There was also another woman who was very helpful and tried to provide me with the best service. But I also believe she was misinformed by the sales guy and she helped him get me a new acc. But I don't think she was aware he lied to me and tricked me so he could get a sale.

If stars were individual she would get a 5 but the other 2 employees a 0 if I could even a negative for...