Best Buy — Local services in Violet Township

We purchased a Lorex Surveillance system, TV wall mount, 32" monitor and a BNC extension from Best Buy and paid for installation. The install date was scheduled for 06/23/2021 but due to personal reasons we rescheduled for 07/08/2021. On that day, Geek Squad employee Aaron came to our house for the site survey and inspected our attic. After asking where we wanted the cameras mounted, he said, for one of the cameras he would have to run the cable in the U channel and we agreed to it. He then spent 20 minutes, pressuring us to get rid of the wired camera install and purchase the technical support with Geek Squad, so we eventually purchased the Geek Squad technical support. We then scheduled the appointment for the system to be installed on 7/14/2021. We planned our schedule around this initial install date but nobody called or came to our house. We even received a text from Best Buy stating that a agent would arrive to our house to complete the order, but that never happened. We contacted Aaron and he apologized for some miscommunication and told us he could get us another appointment for 8/09/2021, 4 weeks later. On the 9th, we received a call from Best Buy customer service, at 12:30pm stating that our appointment had been canceled because the technician was sick. Once again, we had scheduled our day around for that appointment that did not happened. That day we spoke with 2 or 3 people from customer service to schedule another appointment date but the only option they gave us was to schedule for another 3 to 4 weeks. We were furious and could not figure out why they could not do the installation on the next business day. Eventually we got a install date for 8/13/2021. Customer service promised us a compensation once the work was completed on 8/13. Once again, we planned our day around that appointment and on 8/13, the technician was a no call no show. We spoke with Aaron and he stated that the technician did not show up due to rain. It did not rain that morning. Again, our appointment was rescheduled for 9/04/2021. My wife went to Best Buy, in Reynoldsburg OH, to speak with someone in person. She spoke with Matt, who stated that he would email Aaron and follow up with her the next day. My wife texted Aaron and stated to him that she had spoke with Matt and waiting for another appointment on 9/04/2021 was not an option. The next day, Matt called my wife to let her know that he had no response from Aaron. My wife then received a text from Aaron stating that he would be at our house on 8/18/2021 to install the cameras. On 8/18, another technician came to our house. Aaron never showed up. According to that technician, he would not be able to install the cameras because he was afraid he could put a hole on the roof of the house. He called his boss and gave us the option of a wireless system, which we did not want. His boss then stated that we could return all the equipment to Best Buy and receive a refund. When we got ahold of Aaron, instead of taking responsibility for all this mess, he blamed the technician stating that he needed more training. After all the waiting, canceling and rescheduling, the least he could have done, was to come to our house and do the work like he had promised. We are still waiting for some type of compensation from Best Buy for all the waste of our time. Every time we called customer service, we get transferred for one person to another, put on hold and then hung up on. That has happened so many times and that's why we decided to post our complaint here. Maybe this way we can get someone higher up to make it right. We did returned all the equipment. I spoke with customer service again regarding the compensation and they said we would receive it in the mail. We never received anything as of today. We had made a $200 payment on our credit card. Best buy refund us $197.38 and gave us a credit of $2.62 on our credit card. After screwing us over, they still want to make a tiny profit....

Went to purchase a new tv for black friday deals.

This has been the absolute worst experience in delivery and reconciliation. The delivery window was set at 3pm-7pm. I was out of the house when I got a call at approx. 1:30pm for the operations department saying that the deliveries are going fast and they can deliver sooner than expected. I declined, being away, and stated I will be at the house at 3pm, the early side of the appointment window. The ops guy said they will move some appointment around and have mine delivered in the aformentioned time frame I then received a call from the delivery driver at around 2pm, asking I'd I was home or if someone was avaliable to sign. I of course said no and the earliest I would be there would be in 30ish minutes, so 2:30-2:45. I arrived home at 2:30 and called the ops to inform them I was home so they can do what they need to with scheduling. He said cool, and that he would coordinate woth the driver, give me an updated time frame, and call back. Approx. 30 minutes go by and I'm curious. Check my email for the tracker, and I no longer have an appointment. Made some calls, and found out that the driver said I was not home during my appointment window, which is a blatant lie. My ring camera and phone call time stamps will show everything. The only resolution would be to have a re-delivery on the following Monday. Irritated enough, I went to the store to pick the TV up myself, after over an hour of waiting after talking to customer service in store during my "10-15 minute wait"

This has been a truly disappointing and unprofessional experience altogether and am very surprised that best buy/geeksquad would represent themselves in this way between lack of communication, and shear lazy delivery service.

I myself have been in an industry where you must meet customers at certain time frames for appointments. It's cool that the deliveries were going so smoothly and they were having a good day. But put other delivery times ahead and circle back. You set a window from 3pm-7pm, I was there, and you guys lied. There's no excuse for...

I would like to say I have become a lifetime customer, because of the service I received at this location. Two years ago I was in a foot boot as well as on crutches. At this time my spending limit for what I needed to purchase was limited. So I went to Best Buy, because I had previously had an account with Progressive, and they said they had financing with Best Buy, and I was approved. Note* (They tried to approve me for the Best Buy card; however, I lacked credit) so I used Progressive. As I was being to shop, Kelsey offered to help me, and then she went a step further and said I'll just help you with your whole order. She was pleasantly kind, with a kindness to help me out, without rushing me nor acting like I was taking up her time. She keep going with me from places to the next place in the store. "She Rocked!" And when they didn't have something, she checked to make sure. If they offered an substitute for the item, she asked me if I wanted that, and made sure I got it, if that was the case. My last item was a computer. They said that they had it in stock; however, she explained there had been a break in and they were behind on updating what was still in stock. So there was another computer that I liked but it was $1,100 and I didn't have that. So what she did was went to see if there was one in the open box or damaged. Lo and behold there was. And I got it for the same price of the other computer which was $500 plus. Kelsey checked me out and at this time it was December 21st of 2020. I was grateful because Kelsey showed extraordinary over the top outstanding customer service for me 5 🌟🌟🌟🌟🌟all the way. Now, I'm writing on June 27, 2022, because I told Kelsey I was going to give her an absolutely positively well deserved review. I didn't do this so please forgive me Kelsey. You POSITIVELY " Rock Girlie!" With 5 🌟🌟🌟🌟🌟 quality...