Heins Jewelers — Local services in Violet Township

My husband contacted this place a day or two ago to inquire about a broken bracelet that I have. A woman answered the phone, he had asked if they were able to fix a 14k gold plated sterling silver bracelet. The woman suggested that we bring it in to look at. I also have a necklace that I had wanted to be looked at to see if it was genuine, so I decided to stop by. I came in a day later in person and I believe it was the same woman who had advised us to bring the bracelet in to analyze a bit further. I asked her first if she would be able to look at the necklace of mine that is a Van Cleef and Arpels piece to see if it is authentic. She was very short with me and told me flat out that she wouldn't be able to do this. Then I presented her my bracelet and after looking at it for a few seconds she stated that the bracelet is 14k gold plated and the gold plating would melt if they would repair it. She could have at least told me this over the phone instead of telling me to come in. And with my necklace, I was put off that she didn't even want to take a look at it, she was really curt while telling me that she couldn't get it authenticated--instead she should have said afterwards is that she has a jeweler that could take a look at it. If you are a jewelry shop how do you authenticate your pieces? This left a bad taste in my mouth and I won't ever be...

I brought my mother’s tennis bracelet in to get repaired at the beginning of the year. I gave it to her 20 years ago for Mother’s Day and it’s one of her few nice pieces of jewelry. She has Alzheimer’s and broke her hip in January and when she was in rehab, it broke on her wrist. I told them the situation at the time and I wasn’t working hardly at all to help her and care for her. They assured me I could take my time paying for the repair. Not too long after, they threatened me with selling her bracelet if I didn‘t pay some of it. I did what they asked by the date they asked. I didn‘t hear anything again and a week ago they messaged me a threatening letter saying I had to pay the rest of the balance within one week or again they are selling it and I lose the money I paid already. I was stressed this entire week and can’t make the full amount by the cutoff today so they are taking my money and most importantly my mother’s bracelet from us. I’ve never been so heartbroken. I’ve never seen such a cruel company. Even two weeks I would have been able to have it paid and back with my mother. Now they stole it forever....

Disappointed in the way that my Fiance and I were treated. Not treated poorly, but not taken as seriously as we should have been. We came to Heins for wedding bands. We are both younger at just about mid 20's and the man helping us seemed as though we were wasting his time (I'm guessing he thought we couldn't afford much). That was until my fiance fell in love with one of the rings and we decided to buy her's there and I pulled out the credit card. Then he was ready to help us and wanted to help me find a ring. I declined and will be going to another jewelry store for my wedding band and to have the one that we bought for my fiance resized.

Selection was average and service was terrible until he knew I had money to spend but then he was very nice for the rest of the transaction. Advice would be if you are younger stay away as they will not help you. Or wear a tuxedo when you go in to be taken seriously. Show you have money and they will be helpful, but I would rather stay away from...